Reviews (653)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.

January 10, 2019

nice app, the design is very clean. It has been very useful for my business. I've tried others like Tawk, and I prefer Chatra

Mundo-Matcha
Mexico
About 1 year using the app
April 12, 2020

Great app which is easy to use and manage, would highly recommend, especially for a start-up new business like ours which needed something we could grow into, starting with the free plan then looking to upgrade as we grow . Cheers, Brewbus HQ

Brewbus NZ
New Zealand
About 1 year using the app
April 27, 2020

Love Chatra! It's just me running my business and I needed something that I could easily reply to messages on my laptop or on the go (ie on my phone).

Learn in Color
United States
About 1 year using the app
December 12, 2021

Ich mag die App sehr, sie ist einfach einzurichten und effektiv. Sie kommt bei den Kunden gut an und hat einen tollen Support!

Pomppa Shop
Germany
About 1 year using the app
May 24, 2021

Easy to use, great price and customers really like the option to contact us immediately! Thank you so much.

Esoteric Aroma
United States
About 1 year using the app
May 25, 2020

Setting up this app was really easy and straightforward. I have just started using it, but I hope it will help me chat with undecided customers.

The Baby Sleep Project
Hungary
About 1 year using the app
June 24, 2021

What I loved about chatra is their interface. Its intuitive and their support staff is quick and responsive. Icing on the cake: They don't talk in code and they understand you might not be from a coding background.

Living Waters Creative Studio
India
About 1 year using the app
May 17, 2018

Good addition, to the store, I think it allows customers to feel more connected. Customer service was very fast and responsive as well.

Mila K Collection
United States
12 months using the app
June 29, 2021

Fantastic app that has been with us almost since we first launched. I remember tracking the live visitor page to follow customers as they came on the site, great feature! The chat has gotten countless customers that I can only imagine would have left had there not been an automated chat prompt to reel the customer in. I also really like the flexibility of the automation and conditional logic that can be applied. I haven't fine tuned or used that many features, but from the options I have seen there is so much that can be done. Overall great app, one of the few on shopify's app store I don't mind subscribing to.

ADA Sign Store
United States
12 months using the app
October 17, 2021

We are happy with Chatra on our website www.AsasWood.com It helps to make site alive and in action all the time. Also it is very important, that Chatra does not slow down the speed. Thank you!

❤️ AsasWood ❤️ Free Shipping Worldwide!!
Lithuania
12 months using the app