Reviews (653)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.
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I absolutely love this app as it lets me be in contact with my customers right from my phone. It also doesn't take up a lot of space on the site so that is an added bonus
Great app - thank-you Chatra team!!
Since installing this app over a week ago I have had 3 customers contact me and 1 successfully resulted in a sale that we probably wouldn't have otherwise received.
We had another chat app installed for 6+ weeks and never received a single contact.
I am also very happy with the service of the Chatra team and the ease of the app to set-up.
Great service, Friendly customer service!
Great Live Chat app. Very clear and we especially like the Mac standalone app, really makes it easier to chat with customers. We highly recommend!
Perfect for what we're after! Have definitely seen an increase in sales since using Chatra! Highly recommend.
Great app and great customer service
This app is a great chatbot app. It is very useful because you can see what the customer is typing before the message is sent. This enables you to give a super fast customer service!
Very easy to install and use this app
Absolutely LOVE this app. It is super easy to install and customize. Within a few minutes of installation I was chatting with customers. My favorite thing about this app is I have been able to convert visitors with questions/concerns to happy customers. It has also provided me with really good insight on common concerns visitors may have. This has allowed me to quickly implement changes, updates, or adding valuable info to the site to reduce confusion and questions.
We use it with 6 agents since a year ago. Works fine, you can trust on it for your business, with excellent support and great team in chatra.io