Reviews (653)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.

August 16, 2021

I absolutely love this app as it lets me be in contact with my customers right from my phone. It also doesn't take up a lot of space on the site so that is an added bonus

Unknown Watches
Australia
Over 2 years using the app
December 10, 2015

Great app - thank-you Chatra team!!

Since installing this app over a week ago I have had 3 customers contact me and 1 successfully resulted in a sale that we probably wouldn't have otherwise received.

We had another chat app installed for 6+ weeks and never received a single contact.

I am also very happy with the service of the Chatra team and the ease of the app to set-up.

Sunkissedthecollective
Australia
Over 2 years using the app
November 16, 2016

Great service, Friendly customer service!

Theliftjewelryshop
United States
Over 2 years using the app
November 25, 2015

Great Live Chat app. Very clear and we especially like the Mac standalone app, really makes it easier to chat with customers. We highly recommend!

Spaectrumarts
France
Over 2 years using the app
May 1, 2018

Perfect for what we're after! Have definitely seen an increase in sales since using Chatra! Highly recommend.

Rachel Gilbert Au
Australia
Over 2 years using the app
November 20, 2023

Great app and great customer service

navinka
United States
Over 2 years using the app
May 31, 2021

This app is a great chatbot app. It is very useful because you can see what the customer is typing before the message is sent. This enables you to give a super fast customer service!

Kami Store
Belgium
Over 2 years using the app
June 24, 2017

Very easy to install and use this app

Equichoice Co Uk
United Kingdom
Over 2 years using the app
April 28, 2016

Absolutely LOVE this app. It is super easy to install and customize. Within a few minutes of installation I was chatting with customers. My favorite thing about this app is I have been able to convert visitors with questions/concerns to happy customers. It has also provided me with really good insight on common concerns visitors may have. This has allowed me to quickly implement changes, updates, or adding valuable info to the site to reduce confusion and questions.

Weekend Swim
United States
Over 2 years using the app
November 7, 2016

We use it with 6 agents since a year ago. Works fine, you can trust on it for your business, with excellent support and great team in chatra.io

Etre Belle Espana
Spain
Over 2 years using the app