Reviews (653)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.
Refine
-
By rating
Great App for a customer chat system. Simple to use and notifications guide you when you are setting the APP. NO CODING NEEDED.
You can create multiple logins and track each users chats and even pool them in to one archive. You can create automated messages using different rules and setup online/offline times.
This App is also great for converting sales as you can see what page your Live Users are looking at and assist at each step of the conversion by opening up a chatline.
Highly recommended.
Jetpilot Team,
A fantastic addition to our store. Much better than native Shopify chat. Great functionality even in the free version
I've used almost every Shopify chat app available, Chatra surpasses everyone in customer service, user compatibility and layout. We will continue to use the service, it's fantastic and highly suggest to all ecommerce stores.
This app has been great and helpful in converting visitors to customers. Not the least bit overwhelming as I once believed live chat could be. The developer has also be incredibly responsive and accommodating. Thank you Chatra.
We've downloaded this app for live chats and we're very happy of the result. The app has been well thought and is very easy to use.
Super easy to use. Keeps me engaged with customers. I recommend using this app. It's also cool to see where customers are from
This is a game changer. We use this app on our store and it makes a huge difference. From auto response to transfer to a live person. Highly recommended.
Wow! Awesome. The first weekend we had this installed, it proved its usefulness. Terrific options for when/where you want the chat window to pop up so as not to drive your customers away, but help them when they may be "on the fence" or need assistance (like that all-important check out page.) Also, options for personalized messages, design, etc. The accompanying app is totally rad! Need to step away from your computer? No problem. Chat from your phone! As a former customer care professional... I love it. Well done, Chatra. Well done!
Chat bot works as intended and it is very easy to customise too. The free version works great for my store
Very impressed so far. Several very useful functions such as repeating alarm notification - previous chats appearing above your conversation etc.
I have used a number of chat services and this one is a perfect blend between affordability and great function.
Works beautifully in tandem with my mobile too - All very seemless and I love the fact even the alarm tone is the same.
It all makes a difference and improves the experience.
Customer interface is very clear - and pro - active rules ensure I pop up to help my customers at the right moments - Cannot fault it.