Reviews (653)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.

March 18, 2020

Still on trial but so far we are loving Chatra! It has everything we want and more. Will definitely be getting it for our website.

FURRPLAY
Singapore
Over 2 years using the app
February 6, 2022

¡Me encanta este chat! Es súper sencillo de utilizar, además el equipo técnico que hay detrás te ayuda en todo lo que necesites. Sin duda, una de las mejores herramientas para mi tienda

Home and Calico
Spain
About 2 years using the app
December 15, 2017

Great app. Helps us to communicate with our customers when they really don't feel like calling in. We love the fact that we can put it on our phone and be out of the office and still help customers. Every online store should use this app.

Off The Wall Toys And Gifts
United States
About 2 years using the app
January 24, 2018

Amazing App! We love the adjusted auto targeting, and that you can change the automated target to trigger only if you are online.

Littlecanadians
Canada
About 2 years using the app
November 27, 2018

Our company uses this app to help any page visitors with questions. Real-time chat to help close sales. Highly recommended.

Platinum Nutrition & Supplements
Canada
About 2 years using the app
Edited September 26, 2018

very helpful app and very supportable team as well, it gives customer an impression of active and helpful store am happy with it thanks alot

onlinemarkat
Jordan
About 2 years using the app
May 15, 2020

We love this app. It's seamless for us and especially helpful with the current state of world affairs. It is a perfect way for our customers to communicate with us, and us with them.

The T-Shirt Deli, Co.
United States
About 2 years using the app
Edited April 24, 2020

Love this app! Since using Live Chat, traffic has gone up. I am able to have more engagement with customers. If I get someone on live chat, 99% of the time I get a sale from that engagement. My business is very consultative. This app is easy to use, personalize and customize to your business. It helps me to see where customers are from, what they are typing so I can respond quickly. I wish all business used this app. You need this app if you want to grow your business.

Dogsage
Canada
About 2 years using the app
December 13, 2017

Simple but really effective and properly working app. For us as a small company we use the free version but that works very well for us. See it live on: www.hussh-cradles.com. Well done Chatra!

Kindekeklein
Netherlands
About 2 years using the app
May 27, 2021

The best chat app, with good insights on what's going on on your shopify store at the same moment you're talking with a person

Le Petit Lunetier
France
About 2 years using the app