Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly and easy to integrate, praising its ability to boost customer engagement and sales through features like real-time visitor tracking and proactive chat. They appreciate its mobile compatibility, customization options, and the feature to see what customers are typing before they send messages. The app's customer service is noted for its responsiveness and helpfulness. It's considered affordable and offers good value for money. Some merchants have used it to understand their customers better and improve their websites based on chat feedback.

Edited April 28, 2020

It's great! Seamless and convenient! I love it! Would definitely recommend it very much. The customer service is great too!

Jujumello Intimates
About 2 years using the app
Edited June 8, 2020

This app has a nice and clean design that makes it easy to function and use for any user level. We love how it looks, how easy it was to customise and their support team.

Blackboard Coffee Roasters
7 months using the app
November 21, 2018

I love having this app connected to my phone. It allows me to quickly communicate with a customer who may want to have a question answered right away. The app does run a bit choppy/ slow when I first open it. But, nothing major. I am definitely happy I installed it.

United States
Over 1 year using the app
April 11, 2018

Very nice chat app. I like that it makes my customers leave their information for me to follow up with them if they leave, also keeps records of conversations and it keeps Spam Chatters away by having them introduce themeselves. i would like to have an app for my computer but so far I'm Loving. Thanks!

The Perfect Girlfriend
United States
Almost 2 years using the app
February 21, 2017

Chatra really works well in terms of its overall functionality and its ease of use, integration, and feature set, it's a fantastic overall app. What I would like to see as the app grows is the ability to fine tune and customize a lot more of the app's features (through something like CSS position, color, background, size, etc.). The ability to more specifically (and responsively) adapt the chat button to different areas of the screen and customize for mobile versus desktop (right now it is just on or off), those would be fantastic additions to have. Again though - functionally very robust and powerful, and very easy to integrate, get up and running, and use. Great work!

Anjas Attic
United States
Over 2 years using the app
Edited August 15, 2017

The app is great and it works better than expected. The iPhone app is very useful as we are a mobile business. Tracking the history and seeing what people have in their carts is also very helpful. I've only really run into one challenge... I've been trying to find a solution to seenmlessly track users as they traverse my 2 different websites and haven't had any helpful feedback. The support reps just direct me to some code snippets but both installations were turnkey from your installers and I've not done any custom coding.

United States
About 2 years using the app
November 29, 2021

I like the functionality but wish customers would interact with it more. I wish there was an easier way to capture their contact information as well.

United States
6 days using the app
Edited September 22, 2018

I am on the free version. I keep it over others that have more free features, because I like the pop up. It has a link to frequently asked questions, and image area . Check it at our site www.foreverfused.ca , Forever Fused Glass Memorials

Forever Fused
12 months using the app
May 1, 2020

Super fast support from the team and app works really well with invaluable features vs a more typical social media chat integration. We can see what a customers is looking at, their session history and demographics and what they're typing before they submit which is a real time saver, and the ability to edit a response if a customer is offline came in handy. This app's a keeper for us and has been really reliable.

Would be 5 star if the app didn't very frequently start new sessions for registered customers coming back to chat so we don't have past chat history and have to keep spending time checking for the name or email provided. We get that folks clear their cache or disable some tracking, but we see this a lot with customers who keep providing their details and haven't removed past data.

The Microbrand Store
United States
2 months using the app
July 27, 2020

It's a great app and pretty easy to set uo and use, even though most of the features are in pro plan.

About 2 months using the app