Reviews (653)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.

September 9, 2016

Hi everyone I picked up three chatting APP and checked out all of them but I chose Chatra because its support is amazing.The gurus walked me through patiently and even they helped me with coding as well that the other APP support team didn't do that.Chatra is a great app and easy to use I personally recommend you to use the APP.

Boosthotstyle Com
South Korea
11 months using the app
May 24, 2021

Happy with this app, very easy to use! The whole team uses it and communications are easy. Like that you receive email notifications and can work from there or the app.

Nourished
Netherlands
11 months using the app
February 28, 2017

Extremely simple and fast installation. Also very easy to customise the chat image, icon, colours, etc.

Haven't had any chat requests on it yet but so far so good!

Scopesonline
Australia
11 months using the app
April 28, 2020

Perfect. Love this app. It works perfectly is great value and easy to set-up and integrate into my Shopify store. It comes with some great settings to tweak to how you want it to work. Recommended.

Bitmap Books
United Kingdom
11 months using the app
August 15, 2017

TOP SERVICE, GREAT FEATURES ON PAID ASWELL AS AMAZING FEATURES FOR THE FREE FOREVER PLAN <3

Bodyshopsupplies Co Nz
New Zealand
11 months using the app
December 13, 2017

Great app and works very well so far! Far superior to my old chat service!

Tonique Skincare
United States
11 months using the app
May 31, 2021

The Free version is enough for our needs at the moment. I have been using this for almost a year now and it does the job right. Recommended. Support team is great also. -Maria

Mindray Accessories Australia
Australia
11 months using the app
August 3, 2019

Exactly what we were looking for. Thanks team! This app fits in nicely with our existing theme, is easy to use and maintain and most importantly works perfectly.

Expert Home & Office Services
United States
11 months using the app
August 15, 2017

Works exactly the way we want. Already thousands in sales and quotes requested from this app. I would; however, recommend a more significant notification for someone in my position. I'm am doing multiple chats, emails, phone calls, deep web searches and such so sometimes the ding (I've tried them all with screen pop-ups lol) gets ignored by my brain. Everyone has different abilities to disregard sound subconsciously or may have hyper-focus and this involves the Corpus Callosum. So, if chatra company studies different ways to break through this using notifications, that would be great.

Damnfilters Com
United States
11 months using the app
December 1, 2018

I love this app. Very easy to setup. Great features even with the free version. Plus room to grown and expand if as our sales increase in the future. Thank you for providing a free and affordable solution.

CSW
United States
11 months using the app