Reviews (653)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.
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I used to use FB messenger but I realized not all of my customers have FB. Also, FB stopped notifying me when I would receive messages. Chatra always notifies me so I can respond to the customer quickly. Also there are a ton of other cool features that FB messenger doesn't offer! Thank you Chatra team!
This app is excellent especially the way it intergrates with the shopping cart to show you what customers are looking at and have in thier carts
Awesome is the best one word description for this app.
It had computer/apple/android chat functions so no matter what platform you are on you can chat with your customers. the email function is superb for when you are marked as away.
The integration is hands down one of the best and easiest apps to install and use along with quick communication from the developers.
A+ this app is among the best to have!!
Great app, very easy to use. That's a great solution to offer online chat service to your clients.
Chatra is very useful APP make my shopify better!
Quality tool that has been able to help meet the needs of customer questions in a timely manner.
We are using the paid plan on Chatra and we are quite happy how it works. The support is immediate and it is very straightforward. We are looking forward for all the new changes and for the option to add files and pictures on mobile and desktop.
I have used many, so far this is 1 of the best.
Really makes communication easier. A lot more people got in touch since installing it. As it's free - I rate it 5 stars!
This app is amazing. I can't tell you how awesome and insightful it has been to have the ability to track each visitor as they come to our site! IN REAL TIME. Yes i know google analytics does this as well, however! Chatra actually alerts you when someone is on your site! It gives location, and how they were referred to your website ie, google, pinterest, instagram, facebook, bing.. you name it. But most importantly, customers can get answers to their questions immediately. We are solely an online store, so for us, our customer service better be top notch! Thanks to this app, it is:)