Reviews (653)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.

August 30, 2020

I have only just added it to my website so far amazing. As it’s just me as the staff I like that there is an app so if I don’t have my laptop on me I have it on my mobile. Good to know I can provide my customers support no matter where I am

White Daisy Nz
New Zealand
8 months using the app
March 23, 2021

I just started using this app for my shopify store and so far i’m loving it, It’s easy to use and edit stuff.

Flash N Lash LLC
United States
8 months using the app
December 13, 2017

I absolutely love Chatra! It is an affordable option for live chat, and once you learn all it's potential, it's incredibly useful. I would say our conversions have doubled since installing this - being able to answer questions while people are on the site helps seal the deal. :) Plus, Chatra integrates with the Apple Watch!

Doorstep Disney
United States
8 months using the app
May 30, 2021

I used this app to chat with my customers and help them with my store. This app has helped me retain some customers which would have otherwise lost,

My Dream Shoppe
United States
8 months using the app
November 25, 2021

I used this app for a couple weeks now and I have nothing bad to say about chatra! It is super useful and there's A LOT of options you can use to make the chat even more useful.

Bulkitee
Canada
8 months using the app
January 13, 2016

Seems to work v. well, attentive and friendly support, keep up the good work :D

Tenpin 2
United Kingdom
8 months using the app
November 7, 2016

Chatra has opened seamless, convenient dialogue between us and our customers

Giftwrapit
United Kingdom
8 months using the app
March 22, 2018

WE love it...Easy to installed. This is our second store use Chatra!

Miajewellery
Hong Kong SAR
8 months using the app
November 19, 2019

I love this app! I have used it for quite awhile and I even moved my site to a different platform without missing a beat. Great customer service and the options it gives are great. I am a paid subscriber but the cost is worth it as far as I am concerned. In addition to the chat on the site I get my Facebook messages for my business directly in the app so I can respond quickly. Would recommend this app to anyone!

American Tradition Cookie Cutters
United States
8 months using the app
April 18, 2020

app tout simplement magnifique, le tout ça fonctionne parfaitement, et le service client toujours prêt à vous aider a 100%, je recommande #best :)

calmypets
Belgium
8 months using the app