Reviews (653)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.

December 17, 2016

This app is amazing! Love it! Customers can chat to us direct without waiting days for an email reply and best of all, its available on the go!!

Candycoatgels
United Kingdom
7 months using the app
September 18, 2019

Does everything it says. In fact, I'm surprised at the flexibility and usability of the app. as well as the easy of setting up / making changes.

Reflect Perfection
United States
7 months using the app
May 30, 2021

Everthing is perfect, great app and excellent support. It helped me to increase sales through chatting with my customers

REELOQ GmbH
Austria
6 months using the app
April 13, 2020

We just Chatra as our website chat application on Shopify and love it! It is easy to use and messages pop up right on my phone so I can respond quickly!

Lambert Jewelers
United States
6 months using the app
January 14, 2019

So far so good with Chatra. We've tried multiple different chat apps and this seems to be the one that fits our store www.vuewatches.com the best. The customization is great and easy to use.

Vue Watches
United States
6 months using the app
November 30, 2015

The mobile phone app sets this apart from all other solutions i've tried so far. Can't recommend the product or service highly enough.

The Smart Explorer
United Kingdom
6 months using the app
January 19, 2017

WONDERFUL app, simply perfect to be able to help my customers, I can't say enough good things. Being able to visualise a customers visit is a huge boon. Seeing what's in there cart to prompt them about questions, is so much better than going in blind!

Theblankflank
United States
6 months using the app
January 25, 2016

Very nice chat solution. Easy to install and easy to use. It has resulted in some new business that we would have otherwise lost.

Henrik Lewis
United States
6 months using the app
March 3, 2017

EXELLENT APP. very easy to use and great for helping conversions.

Jdm Racing Solutions
United States
6 months using the app
December 2, 2016

Excellent app. Fuss free, easy to install. And I'm up and running. Even snagged a sales deal through the app. What more can I ask for?

Gograbs
Singapore
6 months using the app