Chatra — Live Chat & Chatbot

I have used this app for more than a year and find it extremely useful for our business. Its easy to install, the support is fab and customers data is stored for any use in future. Totally recommend it.

This is a fabulous, user friendly app. It's perfect for when your customers have a quick question and need an instant response.
Our company loves Chatra!
Thank you!

Such a brilliant app! Chatra allows you to view your customers in real time and communicate with them directly. Can highly recommend for other small businesses.

Since started Chatra on our website. within 7days we have been using the app, we have captured two sales directly related to our ability to take questions directly from customers, in real time.

and Chatra app on Android and ios is awesome, we can help our customer on the go.

Chatra is user-friendly, fast, convenient and always ready on to the on the mobile device. :)

Is one of the best I have used so far!

Check it out: https://www.skhomemadecakes.com.my

Amazing app! Works really well great customer service always available to help with all things we need

The best Shopify app I have ever used it drives sales every day and improves customer service also. It is a no-brainer, I was an Olark customer for many years but Chatra is without a doubt better due to its, ease of use, functionality and service.

Great app, love the 'applications' you can install on your mobile device, Windows and OSX. While other apps do link into your chat program (like Adium, Instant Messenger and such), this one has its own stand alone application(s).

The one shortfall to these applications (and I'm sure this could be updated in the future) is that the app's would be more advantageous if they automatically set you idle/away/offline when the stand alone application detected no movement of the mouse/keyboard for N number of seconds (sort of like an IM client does) that way you don't have people messaging you when you walk away from your computer or forget to shut it down or flip offline (great for small mom & pop businesses where we do it all).

The hooks are great if you have a support/sales rep at the ready at all times, as you can send messages to your customers if they're idle on a screen for too long (like, "Is there anything I can help with?") -- we're a bit small to really utilize those (as this is more of a side-business).

Most important component? Customer service, humans behind the wheel of this application will help you with any issues you have so you don't have to worry about being left in the dark.

Bonus features I like over some other apps of this sort: The history of customers, the customers being assigned random "color names" so you can keep track of people by something other than "guest" and being able to go back through the history, see how they connected (browser info, etc.) which helps when tracking down bugs or site issues when a customer messages you with trouble, etc.

Quality app, can't find any reason not to give it 5 stars. Would *love love love* an idle timer though.

Haven't got a bad word to say to be honest.

We are using the app for our beauty products store: www.oolabooshop.com
It is easy to use also on your mobile so you will never miss a chat.
Easy to make it available for more users, eventhough it needs a monthly plan.

We love this app - being able to chat with your customers saves us time emailing. Often times customers have a very simple question that, if answered quickly, can result in a sale.