Reviews (650)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and boosting sales through real-time interactions. Key features such as automated responses, viewing customers' cart contents, and seeing what customers type in real-time are praised for improving response efficiency. The app is noted for its user-friendly interface, customization options, and multi-platform support. Merchants also appreciate the reliable performance, seamless integration with existing systems, and the responsive support team.

Edited September 11, 2019

In my online store, The software works fine and is efficient. I recommend using it. We sell Rustic Style lamps.@https://theseventies.myshopify.com

THESEVENTIES
China
29 days using the app
February 22, 2018

After we started using Chatra our team has seen an increase in customer satisfaction. We have a better understanding of what the customers needs and wants. The direct chat with them has changed how our business moves forward .

Digitires
United States
28 days using the app
January 19, 2017

Just downloaded and REALLY HAPPY with it - can't believe I am getting this for free. Honestly, I would pay for it!!! I think the most important to feature to know about the app is it can show you how must customers are on your site in real time, and which pages your customers are on too!!! This helps tremendously with the chat. It also allows customers to leave a message if you're offline. My only suggestion is the app assigns customers really weird names like "Exotic Peru" or Blue Kid or other weird names - altho I've got an email with instructions on to switch this. I simply wish my customers were referred to as User 1, User 2, etc. - rather than assigned really weird names that makes it feel like spam or illegitimate users :(

Ce Institute
United States
28 days using the app
January 22, 2016

I was looking for a chat app for my store that was light-weight and had a mobile app so I could talk to visitors wherever I was.

This app is amazing; the developers listen to customers and seem really eager to make store-owners happy. The chat box is non-intrusive and has a lot of customization options and trigger-events.

I'm even more over the moon as my first chat I had already converted to a sale :)

Popovleathercanada
Canada
27 days using the app
August 10, 2016

Tried out a few live chat apps before finding this one and honestly this is the best one so far! Love how easy to use and simple it is. It also doesn't cut out on you!! Check us out at www.ycddiscounts.com to see how we use this!!

Your Connection Destination
United States
27 days using the app
December 1, 2015

Chatra is a GREAT live chat app that's been a perfect addition to our online store. We've tried a few different chat apps for our Shopify store, but Chatra was the simplest to setup and the most liked so far, as a bonus their customer service is excellent! Recommend to anyone who would like to be more readily available to their potential customers.

Main Street Oriental Rugs
United States
26 days using the app
March 5, 2018

Earlier I was Using Tidio, it was very limited, Later some Shopify Expert recommended it & I Installed it. Since than I m in love with it. Bought License Account as soon as my trail expired. Highly recommended App.

Saroshsalman
Pakistan
25 days using the app
December 20, 2015

No doubt the best chat app I've used. Visitors can have fast, direct access to your customer service and receive immediate response!

Installation process is very simple. No hassle setup, simply click "Get" and it is ready to go.

More amazing is that it comes with its own mobile app, so when someone sends a chat message, the message will be alerted on your iOS or Android; and you or your support team can reply potential customers on-the-go from anywhere!

Works very smooth and is highly recommended for any store owner!

Silicagelly
Malaysia
25 days using the app
December 8, 2016

Love this app! Very simple and straightforward but robust at the same time. Love that i can use it on the go (mobile) as well as on my computer. COuldn't be happier!

Christendominique
United States
24 days using the app
March 13, 2018

It's the most convenient and practical messaging app I've seen so far.

Techtronixter
United States
24 days using the app