Reviews (306)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer engagement and increasing sales through its live chat and chatbot features. It's noted for easy Shopify integration, user-friendly options like message editing, and a mobile app for managing customer interactions on the go. Real-time customer activity monitoring and responsive customer support are also key benefits. Merchants appreciate its reliable performance across desktop and mobile platforms.
Refine
-
By rating
We've had Chatra for one year now. We think it's worked really well for our store. Has captured leads we wouldn't have otherwise captured. I am now adding it to a second store. Their support is very quick and gave me detailed answers on the things i needed help with ( thank you Julia )
It's great experience. It makes the live chat so easy, and the support team is always helpful and respond quickly. I highly recommend this app as your live chat app.
Really great app that is easy to integrate and use. The one time I needed support, Anna was awesome and got things taken care of right away. Highly recommend.
Excellent application that we have been using for several years now.
We recently had a problem with our subscription plan which we needed to change to a monthly plan, and for which we had confusing information which resulted in a very frustrating situation. Anna from Brevo was great in solving this problem in no time.
I recommend the app.
we used this app for couple of years- but last week google took our ads off because of the app , it said it has malicious software
we have since taken the app off- though we still have 3 months left on the price paid
But the ads are back online ,
Hello!
We’re truly sorry to hear about the inconvenience caused by your ads being blocked. We understand how frustrating this must be, and we want to clarify that this situation was unfortunately beyond our control, as it originated with Google’s automated processes. We take user security very seriously: we perform antivirus checks on all uploaded files and maintain strict security protocols.
Google’s detection systems flagged a potential malware risk in a file uploaded via our chat widget, resulting in the temporary blocking of the domain we use for file hosting. To address this quickly, we migrated to a new domain and confirmed there was no actual risk to our users. Google unblocked the original domain on October 30, indicating it was likely a false alarm.
However, Google Ads support may still be working with outdated information, so some customers may need to contact Google directly for the resolution to reactivate ads.
We apologize for the inconvenience this has caused and appreciate your patience as we work to keep our platform safe and secure. Please feel free to reach out if you need any further assistance.
This app is great, a nice way to interact with our customers and resolve any questions they might have. The support is also amazing, Anna who helped me out, did a great job and very quick and prompt.
The initial set up was easy and the more I dive in there are lots of extra features to help with conversion rate.
Great service and easy understandable lay-out!
So far its great! Helping me to stay in contact with my customers!
very simple and user and friendly 10/10 would recommend