Chatra Live Chat + Cart Saver

Chatra Live Chat + Cart Saver

by Roger Wilco LLC

Live chat & offline messaging for businesses

4.9 of 5 stars(328 reviews)

Boost sales

Answer questions, clarify concerns, cross-sell and upsell. We’ll help you to increase the number of orders and boost average order value.

Build an email list

Every time a customer submits a question when you’re not there, Chatra stores their email to use in your future marketing efforts.

Defeat cart abandonment

A simple, automatic message asking “Hey, can we help you with anything?” could be the difference between a sale and an abandoned cart.


About Chatra Live Chat + Cart Saver

Chatra Live Chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info and understand your customers better.

Chatra allows you to see shopper's cart contents in real time to identify most valuable customers and provide tailored assistance.

Distinctive Features:

  • Cart Saving. Reduce cart abandonment rate, proactively contacting customers stuck on the check out.
  • Real-time visitor list. See who's on your website, where are they from and what they have in their cart. Start chatting with any visitor.
  • Live typing insights. See what customers type before they hit "send". Save time on preparing an answer.
  • Group chats. Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.
  • Visitor information. Know your customers once they start chatting with you — what page they are on, where are they from and what device and system they use to access your store.
  • Conversation history. We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.
  • Collects contact info. Even when you are offline or unavailable, so that you can get back to customers even if they left your site.
  • Targeted chats (triggers). Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.
  • Correct typos. Correct answers after sending the message.
  • Works everywhere. Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.
  • Looks & feels as a messenger app. Smooth animations, avatars, beautiful design.
  • Agent photos visible pre-chat. After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality chat interactions.
  • Work from a browser, desktop or mobile apps. Windows & Mac, Android & iOS. Even on the go we’ve got you covered!
  • Free forever plan.

Integrates with

  • Front,
  • Help Scout,
  • Slack,
  • Omnidesk,
  • Zapier,
  • Webhooks

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Free Forever Plan

Free

  • 1 agent online at a time

  • Most features

  • This plan is free forever!

Pro Plan

$19/month

or $15/month billed at $180 once per year

  • Real-time visitor list

  • Detailed visitor info

  • Typing insights

  • Saved replies

  • File transfer

  • Intelligent pre-chat form

  • Targeted chats (triggers)

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.9 of 5 stars
Based on 328 reviews

  • 5 of 5 stars
    94% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    2% of ratings are 1 stars
    (6)

Most recent reviews

Pacific Downtown

Been using it for a week now.

Grand Stands

I am using this app for my customers to contact me, while they are visiting my website. Absolutely amazing. Easy to use, and great to have interactive live chat with customers.

ThaliaCapos.com

So far so good. I recently installed this app after looking at a lot of chat apps. Seems like a great service and the install was easy and fast.