Chatra — Live Chat & Chatbot
- Pricing
-
Free plan available
- Highlights
- Popular with businesses in United States
- Works with the latest themes
- Rating
- 4.8 (652)
- Developer
- Roger Wilco LLC
Featured images gallery
Help web visitors reach checkout faster with real time support and product recommendations.
Chatra helps you create conversations that drive conversions with Live Chat, Chatbot, Cart Saver and Shared inbox tools. Welcome online visitors to your digital storefront, cross sell products to increase average order value and proactively reach out to those stuck at checkout. Send targeted chats and provide 24/7 automated customer support. Connect your social and email channels to manage all conversations from one spot. Integrate these tools seamlessly with our intuitive interface.
- Live Chat with your customers from one app; desktop or mobile
- Answer messages sent through Facebook, Instagram, or email
- Use chatbots to do routine work for you and save your time!
- See who's on your website, where they are from, and what they have in their cart
- Windows & Mac, Android & iOS. Even on the go, we’ve got you covered!
- Highlights
- Popular with businesses in United States
- Works with the latest themes
Languages
English, French, Spanish, Portuguese (Brazil), and Russian
Works with
Help Scout, Slack, Zapier, Webhooks, Facebook, InstagramCategories
Pricing
Free plan
Free
- Live chat
- Offline contact form bot
- Most features
- Free forever
Essential plan
$21 / month
or $204/year and save 19%
- Live chat
- Chatbots
- Instagram DM
- Facebook chat
- Realtime visitor list
- Visitor info
- Chat automation
- Typing insights
- Saved replies
- File transfer
Pro plan
$29 / month
or $276/year and save 21%
- All Essential plan features
- Chat ratings & reports
- Data export
- Operating hours
- Agent groups
- Integrations
- REST API & outgoing webhooks
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (652)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer engagement and boosting sales through real-time interactions. Key features such as automated responses, viewing customers' cart contents, and seeing what customers type in real-time are praised for improving response efficiency. The app is noted for its user-friendly interface, customization options, and multi-platform support. Merchants also appreciate the reliable performance, seamless integration with existing systems, and the responsive support team.
We are giving this app 1 star for one reason and one reason only: using this app since the end of 2021, we're relatively satisfied with its performance without being able to say that the experience is fantastic. It's been a long time since new features have been added as the competition progresses.
As our annual plan expires on October 7, we contacted Chatra support on September 27 to ask to switch to a monthly plan (instead of our annual plan). One reason being that we don't know what's going to happen to this application, which hasn't had any updates for a long time.
Having implemented a lot of automation in the application, we still wanted to continue, but on a monthly basis. After several communications with support during which the story changed over the days: 1) we were told to wait for an answer, 2) then: there is no problem for the change and Chatra will make the change in our Shopify account, 3) then: that switching to a monthly plan is feasible from our Chatra account (which is false), 4) then finally to tell us that the person responsible for accessing Shopify for Chatra is not available! A real joke that was probably only meant to get us to the end date of our plan and push us to go back to an annual plan!
BRAVO CHATRA. This is what we were forced to do because we didn't have enough time to switch to another system and redo our automations. It's probably our fault, because we shouldn't have put our trust in CHATRA, but rather quickly switched to a competitor.
very simple and user and friendly 10/10 would recommend
Used successfully for almost 3 years. All of a sudden stopped working and their customer support is worthless. Save you "AND YOUR CUSTOMERS" the hassle and look for something else!!!!
We are sorry to hear that you were experiencing issues with Chatra! We currently do not see any issues in your account. Both the chat widget and the email integration are working, and messages arrive in your Chatra account. When you talked to our support team, you had an issue with the email forwarding. We asked you to share a screenshot of the forwarding settings in your email client, but unfortunately, we never received a reply. We see that emails are now being successfully forwarded to your Chatra account, so most probably you already updated the settings or reconnected your mailbox. If you still have issues with anything else, please let us know.
Support
Roger Wilco LLC can answer any questions you have about Chatra — Live Chat & Chatbot.
Developer
Resources
Launched
October 29, 2015
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