Chatway Live Chat & WhatsApp

Chatway Live Chat & WhatsApp

Pricing
Free plan available. Free trial available.
Highlights
Use directly in Shopify admin
Works with the latest themes
Rating
5.0 (356)
Developer
Premio

Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.

Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS

Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS more
  • Access Shopify cart, orders, coupons data & more through live chat support inbox
  • Canned responses saved replies & FAQ for better live chat customer support
  • Mobile apps for iOS & Android to live chat and provide customer support anywhere
  • Chat buttons like WhatsApp, Facebook Messenger, Instagram, Telegram, phone, SMS
  • Monitor inbox customer service chats & invite customer support chat agents
Highlights
Use directly in Shopify admin
Works with the latest themes

Languages

English

Works with

  • Facebook Messenger
  • Email
  • iOS
  • Android
  • Live Chat
  • WhatsApp

Pricing

Free

Free

  • 1 Agent
  • Unlimited Chats
  • FAQ in chat widget & Canned responses
  • WhatsApp, Messenger, SMS, & chat buttons
  • Facebook Messenger chat integration
  • Live chat widget customization
  • iOS & Android mobile chat applications
  • 30 Days chat history

Pro

$15 / month

or $108/year and save 40%

  • $9 per agent/month - invite your team
  • Unlimited live chat history
  • Live translation & multilingual widget
  • Private notes for live chat & reminders
  • Email integration
  • Page targeting & country targeting
  • Custom live chat icon
  • Tags, custom data & segments

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (356)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and sales through its live chat and FAQ features. They value the real-time interaction, efficient handling of inquiries, and the app's customization options that align with their brand. The app is noted for its lightweight, reliable performance and user-friendly mobile interface. Customer support is also praised for being responsive and effective.

February 7, 2025

This is a great chat app! I can easily chat live with any of my customers. It notifies me straight away when a customer starts a new chat, and I added lots of FAQs which allows customers to get answers to common questions without having to chat with me!
Also, the tool looks great on my website and is easy to customize to my brand.

Aware House
United States
11 months using the app
November 20, 2024

The free plan has enough features so small businesses can work without paying for the pro plan. I like it. Since we installed this app, we have received many more messages from our customers. I highly recommend it.

Kwintner
Israel
7 months using the app
January 10, 2025

We have been using Chatway for several months and through the holiday season and it has been very helpful in simplifying our communication with our customers. Their support live chat has been great and always answers quickly. They are working on some great future enhancements as well.

bindrz
United States
About 2 months using the app

Support

App support provided by Premio.

Developer

Premio

18 Jerusalem Blvd, 18 Jerusalem Blvd, Ashdod, 7752311, IL

Launched

September 7, 2023

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