Reviews (281)
Refine
-
By rating
"Really happy with Chatway on my Shopify store. The live chat works smoothly, and having the FAQ section built right in makes it so much easier for customers to find quick answers. Simple to set up and very useful. Thanks!"
Thank you for the great review 🙏
The chatbot worked well for what we needed it for. Messages came through quickly. The only thing I would change is the references or subject lines use very random words like Indigo, Aqua etc... makes it hard to search for a message again. Would be better if the client name came up on the subject line rather. But maybe this was because we were using the free version. Other than that, very happy with the chatbot app
Thank you so much for the 5-star review! We’re glad to hear Chatway worked well for your needs and that messages came through quickly.
The random names such as Indigo or Aqua are automatically assigned when a visitor has not provided their name. You can add a mandatory pre-chat contact form to collect the visitor’s name, email, phone number, or other details, which will make conversations much easier to identify and search.
You can set it up here: https://chatway.app/help/getting-started/how-to-collect-name-email-phone-and-any-other-contact-form-field-in-chatway
Thank you again for your feedback and support!
The app is an important part of our customer communication process and impacts our business directly! I had an issue today and I reached out to their customer service and they were available to handle the issue within a few minutes.
Thank you for the great review 🙏
Have a small new webshop, and needed more personal service and ability to let potential customers know I'm there with a chat bot. ChatWay was installed, and it has a lot of features, and AI driven answers that indexes the webshop and can be given precise instructions. And this is the free version basics, really what I needed (for now) to hopefully grow.
Thank you for the great review 🙏
Highly valuable and intuitive tool which is crucial to my business - a big upgrade on an alternative chat bod provider.
Thank you for the great review 🙏
support for this app is great, and we used it to replace shopify inbox once they messed up the customer view. This is a great addition to our support team.
Thank you for the great review 🙏
We've recently started to use Chatway for our business and we are enjoying it so far and it has been really helpful. It's easy to use and our customers find it as the quickest way to get in touch with us on the spot.
We totally recommend it.
Thank you for the great review 🙏
great app, still learning all its features but clean user interface and integration to my store
I am very satisfied with this application. It has professional and patient online customer service staff who can provide answers to frequently asked questions（Especially Marvin, who gave me a lot of help.）. In addition, the free version comes with user-friendly features. I highly recommend this app to all sellers.
Thank you for the great review 🙏
I am using this app for my small store, where I get 1-2 chats every day. The free version of the app works great for this. Planning to upgrade later on when I get more chat messages and can discover more features
Thank you for the great review 🙏
