Reviews (257)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app beneficial for enhancing customer service with real-time communication, boosting trust and sales. It's ideal for small businesses with a free plan offering robust features. Key features like shared inbox, WhatsApp integration, and message management are praised. The app integrates seamlessly with Shopify, is easy to set up, and improves response times. Customer support is responsive and helpful with setup and customization.
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I am using this app for my small store, where I get 1-2 chats every day. The free version of the app works great for this. Planning to upgrade later on when I get more chat messages and can discover more features
Really happy with this app! It’s super easy to set up and works smoothly without any issues. The integration with WhatsApp is a big plus — it makes communicating with customers so much faster and more convenient.
The features are simple to use, and everything feels well organized. It has definitely helped improve my customer interaction and overall experience.
Highly recommend it to anyone looking to streamline their store communication!
We’ve had a fantastic experience using Chatway for our Shopify store. As a customer service chat app built specifically for Shopify, it integrates seamlessly and just works, no complicated setup or clunky workflows.
One of the biggest advantages for us is the shared inbox. Having all customer messages organized in one central inbox makes managing conversations simple and efficient. It’s clean, intuitive, and ensures nothing slips through the cracks.
The mobile app is a game changer. Being able to access our inbox and respond to customers instantly from anywhere has dramatically improved our response times. It’s convenient for our admin team and creates a smooth, professional experience for customers.
The features are powerful yet easy to use, from real-time messaging to smart chat management tools. Everything feels thoughtfully designed for growing eCommerce brands.
If you’re looking for a reliable Shopify chat app with a powerful inbox and excellent mobile functionality, Chatway is an excellent choice. It’s made our customer service faster, more organized, and far more efficient.
And lets not forget to mention how many amazing features are available in the free plan!
Super easy to use. Customer support was very helpful. Love having the app on my phone, so I can talk to clients at any time. There are some really cool features like the FAQs. Highly recommend.
This great Live Chat app is super helpful. A lot of clients reach out via the app and we are able to answer their questions promptly and turn them into our customers
what a fantastic addition to our store , Chatbot seems pretty good, no complaints, love the iphone app too . also setup on my pc , very easy to do .
and there is a free version,
our shop is new , so the free version is great for us.
10/10
It’s been so helpful & such a great way for clients to easily ask us questions! And super easy to access our inbox & reply! Definitely recommend!
We have started to use this chat service on our new web site https://www.gardenwatering.co.uk/ and it is am amazing service. We had almost immediate interaction with it. The ability to be online and answer messages whilst mobile is a great advantage: intergration was easy as well as customisation. Great product and perfect for better customer service.
great
All good
