Reviews (256)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants find this app beneficial for enhancing customer service with real-time communication, boosting trust and sales. It's ideal for small businesses with a free plan offering robust features. Key features like shared inbox, WhatsApp integration, and message management are praised. The app integrates seamlessly with Shopify, is easy to set up, and improves response times. Customer support is responsive and helpful with setup and customization.
Refine
-
By rating
We’ve had a fantastic experience using Chatway for our Shopify store. As a customer service chat app built specifically for Shopify, it integrates seamlessly and just works, no complicated setup or clunky workflows.
One of the biggest advantages for us is the shared inbox. Having all customer messages organized in one central inbox makes managing conversations simple and efficient. It’s clean, intuitive, and ensures nothing slips through the cracks.
The mobile app is a game changer. Being able to access our inbox and respond to customers instantly from anywhere has dramatically improved our response times. It’s convenient for our admin team and creates a smooth, professional experience for customers.
The features are powerful yet easy to use, from real-time messaging to smart chat management tools. Everything feels thoughtfully designed for growing eCommerce brands.
If you’re looking for a reliable Shopify chat app with a powerful inbox and excellent mobile functionality, Chatway is an excellent choice. It’s made our customer service faster, more organized, and far more efficient.
And lets not forget to mention how many amazing features are available in the free plan!
Super easy to use. Customer support was very helpful. Love having the app on my phone, so I can talk to clients at any time. There are some really cool features like the FAQs. Highly recommend.
This great Live Chat app is super helpful. A lot of clients reach out via the app and we are able to answer their questions promptly and turn them into our customers
We have started to use this chat service on our new web site https://www.gardenwatering.co.uk/ and it is am amazing service. We had almost immediate interaction with it. The ability to be online and answer messages whilst mobile is a great advantage: intergration was easy as well as customisation. Great product and perfect for better customer service.
It’s been so helpful & such a great way for clients to easily ask us questions! And super easy to access our inbox & reply! Definitely recommend!
Thanks so much to the devs of this app. It's super simple to set up and use for both our business and the customer. The inbox and option to appear online or offline has definately helped increase our sales by quickly answering any quick questions they had before purchasing. When we are not online, we are able to reply to the customer and they can see it when they next visit the site or we can reply by email to them if they leave it.
Great app that I have been using daily. Being able to converse with customers in 'real time' via the chat inbox has been very useful in building trust and converting sales. Marvin has worked with me to implement an improvement, and kept in contact to let me know once the issue was addressed. Would recommend this app :)
We cant thank Karina and the dev team enough for this amazing App! it has saved us so much time and effort, was super easy to set up and we absolutely love it!
10/10 SWDESIGNS Approved!
great
Super easy to set up and use. I get messages straight to my phone via app. Really helps with sales so customers don't click away when they have a question.
