Reviews (359)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions and improving business operations. It boosts conversion rates and customer satisfaction with real-time chat and an efficient FAQ feature. The app integrates seamlessly with Shopify, offers customizable aesthetics, and provides immediate chat notifications. Its lightweight design ensures no slowdown on websites. The support team is praised for their responsiveness, and the mobile functionality is valued for managing interactions on the go.

February 24, 2025

I installed this app last week and is working perfectly, the set up was quite easy. The mobile app is great, i get a notification when client sends a message. I highly recommend it. Well done Chatway!

MANIERE
Belgium
4 days using the app
January 9, 2025

Great app. Lots of flexibility. Install was a breeze. Haven't needed customer service yet so I can't really rate that, but I imagine will be great as well.

TSGS
United States
8 days using the app
December 11, 2024

This Live Chat app has been wonderful so far! Lots of great feedback from our customers on this app. Can't wait to continue to use it!

Terrasoul Wholesale
United States
28 days using the app
February 16, 2025

After getting help from excellent customer support to install the app, it worked great.

Tiny Toes in Dreamland
Canada
7 days using the app
February 13, 2025

Chatway has been a great addition to our store! The live chat feature works smoothly and allows us to provide quick and efficient support to our customers. It's easy to use, and the setup was seamless. Highly recommended for any Shopify store looking for a reliable chat solution!

Sundar Store USA
Mexico
2 days using the app
Edited January 16, 2025

Chatway Live Chat is an amazing tool! The seamless integration and user-friendly interface make managing customer interactions a breeze. The inbox feature is especially convenient for staying organized and responding quickly. Highly recommend it!

My Store
Australia
1 day using the app
November 5, 2024

I run a small business and started using this service without high hopes. To my surprise, it really helped me close sales, especially when customers worry about sizing. The ability to communicate directly through the inbox has been a game changer. I plan to use it for a long time.

SPINGHAR
United Kingdom
12 days using the app
December 9, 2024

I’ve been using Chatway Live Chat for several days now, and I must say, it has been an invaluable addition to our customer service operations. The software is incredibly user-friendly, with an intuitive interface that both our team and customers can navigate effortlessly.

AUTOMANSPAREPARTS
United Arab Emirates
3 days using the app
October 24, 2024

I’ve been using the Chatway app for the past couple of weeks, and it’s been an absolute game changer for customer interactions. I can now see in real time when customers are on my website and respond instantly to any questions or queries they may have.

For my driving test company, many customers ask the same questions repeatedly, so the new FAQ feature has been invaluable. It allows us to answer these common queries effortlessly, saving time and improving efficiency. I highly recommend this service to other businesses, as it significantly boosts conversion rates, enhances customer satisfaction, and speeds up communication.

One feature I’d love to see in the future is the automatic integration of customer emails into our email marketing flows when they sign up. I believe this would further increase conversions, but I know the team is already working on this and doing an excellent job.

The Chatway customer service team has been fantastic—quick to respond, and the few issues I’ve had were resolved promptly.

Thanks again,
Jessiah
Speed Booking UK

Speed Booking
United Kingdom
About 2 months using the app
October 22, 2024

This app is perfect. We tried a lot of different chat apps and some were too confusing, some way too involved with AI - We just needed an app to help offer live chat when we were online, and FAQ's and a way for our customers to leave a message if we were offline. Pricing is awesome and helpful for small businesses. We really appreciate the customer service and pricing model.

Charlie Pickles
Canada
4 months using the app