Reviews (312)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction and support, noting its real-time interaction capabilities, easy installation, and user-friendly interface. They appreciate features like the FAQ section, mobile accessibility, customizable interface, and robust customer service. Additional functionalities such as file-sharing and canned responses have also positively impacted conversion rates and customer satisfaction.

August 8, 2024

The app works perfectly, I was using a default Shopify chat button, but after performing a pagespeed insights scan I noticed that it was working slowly on my store, after I installed Chatway my speedscore has increased, inbox works like a charm and is very beginner friendly! Oh wait, and you can use it for free?!

Mouse Pay
Lithuania
27 days using the app
August 13, 2024

This app is amazing I inbox the support team because I needed assistance I spoke to Marvin he was so knowledgeable and helped me until my issue was resolved. This app support team is A1 No need to use another app this app is all you need.

Kyli & Karter's Kloset
United States
2 months using the app
September 18, 2024

The live chat has been a great a addition to our store and the support team was very prompt as well. Highly recommended for new businesses who want a chat system in their website

Scentique
United Arab Emirates
4 days using the app
September 12, 2024

Great app and extremely easy to set up. Our customers enjoy using the feature, and it significantly improves engagement and conversion rates.

lumiies - high visibility
Germany
14 days using the app
October 22, 2024

This app is perfect. We tried a lot of different chat apps and some were too confusing, some way too involved with AI - We just needed an app to help offer live chat when we were online, and FAQ's and a way for our customers to leave a message if we were offline. Pricing is awesome and helpful for small businesses. We really appreciate the customer service and pricing model.

Charlie Pickles
Canada
About 12 hours using the app
October 8, 2024

Amazing support, app is fully functional ! Using it daily with my customers !

Weedn.fr
France
3 months using the app
October 25, 2024

I've been using this chat app for a while now, and it has exceeded my expectations! The app is incredibly lightweight, which makes it fast and easy to use without draining my phone’s battery. The team behind it is super helpful and responsive, always ready to assist with any questions or concerns. Plus, the features are just what I need—intuitive and versatile. Highly recommend it to anyone looking for a smooth chat experience!

Polkadots
Pakistan
About 13 hours using the app
October 31, 2024

I just started using Chatway. It's very easy to set up and use. Instant messages through the App no delay at all. It's very responsive.

Paws & Palettes
Australia
6 days using the app
October 27, 2024

chatway is a great app to build trust with the customers. seriously its so good engage with customers who don't know what to buy, I have skin care brand so i'm so happy i find this app to get to know my customers so fast, thanks chatway

Ornella
Pakistan
1 day using the app
September 27, 2024

Its a great tool to manage your live support to the customers. Very prompt and the nice UI.

PurpleVue
India
13 days using the app