Reviews (312)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction and support, noting its real-time interaction capabilities, easy installation, and user-friendly interface. They appreciate features like the FAQ section, mobile accessibility, customizable interface, and robust customer service. Additional functionalities such as file-sharing and canned responses have also positively impacted conversion rates and customer satisfaction.

October 24, 2024

I’ve been using the Chatway app for the past couple of weeks, and it’s been an absolute game changer for customer interactions. I can now see in real time when customers are on my website and respond instantly to any questions or queries they may have.

For my driving test company, many customers ask the same questions repeatedly, so the new FAQ feature has been invaluable. It allows us to answer these common queries effortlessly, saving time and improving efficiency. I highly recommend this service to other businesses, as it significantly boosts conversion rates, enhances customer satisfaction, and speeds up communication.

One feature I’d love to see in the future is the automatic integration of customer emails into our email marketing flows when they sign up. I believe this would further increase conversions, but I know the team is already working on this and doing an excellent job.

The Chatway customer service team has been fantastic—quick to respond, and the few issues I’ve had were resolved promptly.

Thanks again,
Jessiah
Speed Booking UK

Speed Booking
United Kingdom
About 2 months using the app
August 27, 2024

I run a small business and started using this service without high hopes. To my surprise, it really helped me close sales, especially when customers worry about sizing. The ability to communicate directly through the inbox has been a game changer. I plan to use it for a long time. Marvin has also been great!

NOCT.X
Iraq
About 2 months using the app
October 23, 2024

I recently had the opportunity to use Chatway Live Chat Support, and overall, it was a positive experience. The interface was user-friendly, making it easy to initiate a chat. I appreciated the quick response time; I didn't have to wait long before a support representative was available to assist me.

The representative was knowledgeable and addressed my questions efficiently. They provided clear answers and guided me through the steps needed to resolve my issue. I also found the FAQ section on their website to be quite helpful. It covered a wide range of topics and offered quick solutions for common problems.

One area for improvement could be the depth of information in the FAQ section. While it was comprehensive, some topics could benefit from more detailed explanations or examples.

Overall, I would recommend Chatway Live Chat Support for anyone seeking prompt and effective assistance. The combination of responsive support and a helpful FAQ section made my experience quite satisfactory.

KW Merit
Malaysia
16 days using the app
October 9, 2024

I launched my new ebike Shopify webshop. I carried an accurate Live Chat App research out I finally installed Chatway.

After some days of use, I'm so happy with my choice. It fully accomplish my needs in terms of communication with the website visitors. Definitely an easy and fluent way to manage with my potential customers.

I strongly recommend this app for Shipify webshops.

Q.ik shop
Spain
21 days using the app
November 5, 2024

I run a small business and started using this service without high hopes. To my surprise, it really helped me close sales, especially when customers worry about sizing. The ability to communicate directly through the inbox has been a game changer. I plan to use it for a long time.

SPINGHAR
United Kingdom
3 days using the app
October 23, 2024

Came from another app across to Chatway.
everything has worked seamlessly, I had a slight issue that got fixed immediately.
Having the ability to have 1 inbox where all my socials also go is a great addition.

Thanks, Chatway for making a great app

Club Captain
Australia
8 days using the app
September 6, 2024

From the others i have tried. So far this seems the best. Good live chat support option people can use without having to signup but it is optional to leave an email which i do like.

MMG Watches
United Kingdom
14 days using the app
Edited November 3, 2024

I would not recommend this company. After I deleted the app due to their co-founder's unprofessional behavior they responded with lies and when confronted with screenshots directly from the co-founder with his tag and photo choose to claim I had the wrong app instead of apologizing and holding him accountable. They have even updated their response several times and continue to email me about deleting my review instead of admitting what he did and making him stop. I even sent them the screenshots where he admits he had my emails but choose to continue anyway hoping to change my review but the company did not care. Since they refuse to hold him accountable I suggest you find a company that will hold staff accountable for bad behavior even if they are a founder. I personally would not trust a company that allows staff to be unprofessional nor their co-founder to lie in order to hide bad behavior.

Kherish
United States
10 days using the app
Premio replied October 31, 2024

I'm sorry to hear you had a negative experience. We reviewed the support tickets, and we couldn't find any record of you asking not to be contacted. We got your latest email and still don't see any communication between you and our support team. You might confuse our app with another app because you didn't reach out to our support team at any point.
We're open to feedback and strive to provide high-quality customer service and product experience. If you ever decide to give the app another try, we'd be happy to assist with any issues you encounter.

Edit:
I went through the email you sent us again, but I don't see any email/message that you sent to our support team (I only see your response to the email we sent you after you removed the app and left your review). Feel free to contact us with any issues.

August 6, 2024

Best chat by far. Way better than any of the others on the market. Clean simple, great customer service too!

Stage Threads
United States
2 months using the app
July 22, 2024

Its only been a few days of testing this service, but all things seem to be running smoothly! The App was very easy to setup, which is coming from someone who is new to shopify. Additionally, The chat function is quick and I really like the part where I can chat with customers on my phone.

Shoppois.com
Pakistan
About 2 months using the app