Reviews (287)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise this live chat support app for its easy setup and user-friendly interface, which facilitates quick integration and simple operation. They highlight the responsive and professional customer support team, which contributes to increased customer satisfaction and potential sales boosts. The app's mobile accessibility allows merchants to manage customer interactions on-the-go, and its customization options help align with store aesthetics. Additionally, the capability for multiple team members to collaborate on the platform is noted as enhancing its effectiveness in handling customer queries. Merchants particularly value the app for its cost-effectiveness and substantial benefits in customer service and engagement, making it ideal for small businesses and startups.
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This app is amazing I inbox the support team because I needed assistance I spoke to Marvin he was so knowledgeable and helped me until my issue was resolved. This app support team is A1 No need to use another app this app is all you need.
easy to use, fast, helpful
Its a great tool to manage your live support to the customers. Very prompt and the nice UI.
Great app and extremely easy to set up. Our customers enjoy using the feature, and it significantly improves engagement and conversion rates.
From the others i have tried. So far this seems the best. Good live chat support option people can use without having to signup but it is optional to leave an email which i do like.
Its only been a few days of testing this service, but all things seem to be running smoothly! The App was very easy to setup, which is coming from someone who is new to shopify. Additionally, The chat function is quick and I really like the part where I can chat with customers on my phone.
The app works perfectly, I was using a default Shopify chat button, but after performing a pagespeed insights scan I noticed that it was working slowly on my store, after I installed Chatway my speedscore has increased, inbox works like a charm and is very beginner friendly! Oh wait, and you can use it for free?!
BEST
So far so good in the live chat installation, set-up and customer service.
The best chat app out there