Reviews (359)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions and improving business operations. It boosts conversion rates and customer satisfaction with real-time chat and an efficient FAQ feature. The app integrates seamlessly with Shopify, offers customizable aesthetics, and provides immediate chat notifications. Its lightweight design ensures no slowdown on websites. The support team is praised for their responsiveness, and the mobile functionality is valued for managing ...

February 7, 2025

This is a great chat app! I can easily chat live with any of my customers. It notifies me straight away when a customer starts a new chat, and I added lots of FAQs which allows customers to get answers to common questions without having to chat with me!
Also, the tool looks great on my website and is easy to customize to my brand.

Aware House
United States
11 months using the app
January 10, 2025

We have been using Chatway for several months and through the holiday season and it has been very helpful in simplifying our communication with our customers. Their support live chat has been great and always answers quickly. They are working on some great future enhancements as well.

bindrz
United States
About 2 months using the app
November 20, 2024

The free plan has enough features so small businesses can work without paying for the pro plan. I like it. Since we installed this app, we have received many more messages from our customers. I highly recommend it.

Kwintner
Israel
7 months using the app
January 13, 2025

Since we used Chatway LiveChat on our website, customer interaction and satisfaction have greatly improved. We can answer customer questions instantly, which has increased conversion rates. In particular, it makes communication more direct and convenient. Through Chatway LiveChat, we can effectively reduce customer waiting time, and customers are more willing to contact us through this platform. ...

JPHYLL
Hong Kong SAR
11 days using the app
December 16, 2024

This app is perfect for my purposes. I'm new and very small and can't afford to be paying for every functionality for my website. This app allows me to communicate with my customers quickly and easily and I don't need to pay until I get much bigger, which I will gladly do. I wish all apps were like this!

WunderUndies
United States
13 days using the app
November 7, 2024

Chatway has been a great addition to my store. It's allowed me to have great communication with my customers and I'm sure it has been the reason for many sales. The inbox has made things so easy and gives me the confidence to know I wont miss any messages. The live chat support has been really helpful, they are quick to respond and nothing is too much trouble. Love this app and would recommend to ...

Custom Hampers
Australia
8 months using the app
November 12, 2024

As a small business owner, finding tools that genuinely enhance our customer service without adding complexity is crucial. That's exactly what we found with Chatway Live Chat Support! The integration into our Shopify store was seamless and straightforward. Right from the start, we noticed an improvement in customer engagement on our site.

What really stands out is the ease with which our team can ...

PurePanacea
United States
About 2 months using the app
January 27, 2025

Definitely recommend! Was having some initial technical issues, but those got quickly resolved. Customer service is great too and response time is perfect!

BmiWise
Canada
7 days using the app
December 30, 2024

This app is our solution to replace the inbox tool, and everything seems to be going well. The functions are simple and clear. On the other hand, the customer service is very responsive, which is very important to us.

TABASQUISHY
Hong Kong SAR
8 days using the app
February 24, 2025

I installed this app last week and is working perfectly, the set up was quite easy. The mobile app is great, i get a notification when client sends a message. I highly recommend it. Well done Chatway!

MANIERE
Belgium
4 days using the app