Reviews (287)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise this live chat support app for its easy setup and user-friendly interface, which facilitates quick integration and simple operation. They highlight the responsive and professional customer support team, which contributes to increased customer satisfaction and potential sales boosts. The app's mobile accessibility allows merchants to manage customer interactions on-the-go, and its customization options help align with store aesthetics. Additionally, the capability for multiple team members to collaborate on the platform is noted as enhancing its effectiveness in handling customer queries. Merchants particularly value the app for its cost-effectiveness and substantial benefits in customer service and engagement, making it ideal for small businesses and startups.
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Owner of the app messaged me more than actual customers. 5 missed chats and email transcripts from the owner. Do they not have anything else to do? Kept asking me to leave a review or my opinion. If I had one I would've left my opinion or review at my own accord. Uninstalled the app.
Thank you for providing your feedback. We value input from our users as it helps us continually improve our services. Our support team reached out to you to gather insights on your experience with Chatway. The email transcripts you received are part of Chatway's features designed to ensure you stay informed even when offline. While we understand that not all features may suit everyone's preferences, we believe this feature adds value by preventing missed messages from your website's visitors. However, we apologize if it has caused any inconvenience.
We kindly request you to reconsider your review, as we believe it's essential to focus on the app's functionalities and user experience. Your feedback is invaluable in helping us enhance Chatway and tailor it to better meet your needs.
If there's anything specific we can assist you with or if you have further suggestions, please don't hesitate to reach out to us. We're here to help.
Thank you again for taking the time to share your thoughts with us.