Reviews (314)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction and support, noting its real-time interaction capabilities, easy installation, and user-friendly interface. They appreciate features like the FAQ section, mobile accessibility, customizable interface, and robust customer service. Additional functionalities such as file-sharing and canned responses have also positively impacted conversion rates and customer satisfaction.

March 1, 2024

Thenks

UPLumina
Germany
2 months using the app
February 7, 2024

Very good app!!!

D3aroma
France
About 3 hours using the app
December 15, 2023

superb

PYRGY Store
India
About 2 months using the app
January 29, 2024

todo va perfecto

BestOption
Mexico
9 days using the app
March 10, 2024

ok

Iberomall
Spain
3 days using the app
November 1, 2023

I love this app! It makes customer service a breeze when I can just chat so easily with customers.

Moore Design's
United States
5 months using the app
November 12, 2024

As a small business owner, finding tools that genuinely enhance our customer service without adding complexity is crucial. That's exactly what we found with Chatway Live Chat Support! The integration into our Shopify store was seamless and straightforward. Right from the start, we noticed an improvement in customer engagement on our site.

What really stands out is the ease with which our team can manage multiple conversations. The FAQ section is a fantastic feature that has significantly reduced repetitive inquiries, allowing us to focus on more complex customer needs. Moreover, the support team behind Chatway is just as responsive and helpful as their app promises to be for our customers.

We've seen an increase in customer satisfaction scores, and feedback points to the chat feature as a big reason for that. We couldn't be happier with the performance and reliability of this app. Highly recommend it to any store looking to elevate their customer support game!

PurePanacea
United States
November 13, 2024

Application très professionnelle! Elle fonctionne vraiment bien et tout est modifiable. La version gratuite est donné un grand plus à cette application. La meilleure que j’ai utilisée.

4Gamer
Belgium
November 12, 2023

Great customer service, app works as intended, Notifications work on ISO iPhone which is huge with IOS BUGS these days, 10/10 cant wait to see more features!! Hopefully a ticketing system!

PME Tuning
United States
4 months using the app
October 24, 2023

A great app, easy to install and to use, having live chat on the our site makes it a lot easier for the customer, and means we do not have to sit by the phone all day. I would definitely recommend Chatway to anybody thinking of installing this type of app

Kandy Merch
United Kingdom
3 months using the app