Reviews (350)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and sales through its live chat and FAQ features. They value the real-time interaction, efficient handling of inquiries, and the app's customization options that align with their brand. The app is noted for its lightweight, reliable performance and user-friendly mobile interface. Customer support is also praised for being responsive and effective.

May 12, 2024

Wow! I've been using this live chat plugin for my website for a while now, and it has completely transformed the way I interact with my customers. The installation was a breeze, and within minutes I was up and running, ready to engage with visitors in real-time.

One of the standout features for me is the sleek inbox interface. It's incredibly intuitive and organized, making it easy for me to manage multiple conversations simultaneously without feeling overwhelmed. I love how I can seamlessly switch between chats, keeping the conversation flowing effortlessly.

Not only does this plugin enhance the user experience on my site, but it also allows me to provide top-notch customer support. The ability to respond promptly to inquiries has undoubtedly boosted customer satisfaction and loyalty. Plus, it's helped me address issues and resolve concerns in real-time, preventing any potential escalations.

Diamoray
United Kingdom
29 days using the app
April 10, 2024

I have a third-party theme in my store and other applications did not work well!
Chatway is a cool app! Very smart and understandable! Excellent support service) Many thanks to the people who did this!
I definitely recommend this!

Mellinton Store
United Kingdom
2 months using the app
May 24, 2024

We've been using Chatway for a few days now, and so far it's a really good app, that perfectly meets our current needs. One thing tho for the suggestions box, the ability to edit or delete messages will be great.

EveEra
United States
3 months using the app
November 19, 2024

En intuitiv og god chat app

Strikkeredet Design
Norway
2 days using the app
April 9, 2024

*inbox* It works incredibly well, and my customers can contact me anytime without delay! I get notifications instantly through the mobile app. If you want live chat for your site then look no further. Marvin has been amazing to talk to! I look forward to this app being developed further and see what other amazing features developers can come up with. The integration of the mobile app has been very smooth and not at all slow or laggy.

Fresh Drip
United Kingdom
19 days using the app
April 11, 2024

This app has been great this whole time and I love how they have a app so I can get notifications and don’t have to keep checking a website on my phone and I get my inbox filled with messages I can reply to in minutes from anywhere

CMA Detailing
United States
9 months using the app
July 11, 2024

I would recommend this app to everyone, it's very useful and the best part of it, is it's live chat we can directly chat with our customers in live and it's also easy to use.

Boldbreez
India
22 days using the app
May 3, 2024

So far so good! Although i only just installed it i think it's really cool. Having the app is awesome

Not Shy
United States
6 months using the app
August 28, 2024

Fantastic widget for having a live chat feature on a Shopify site. Integrates well with a Facebook Business page as well.

NIELSEN LIGHT
Denmark
About 12 hours using the app
May 3, 2024

I don't have words to describe how real and thankful this review is. The first time I saw the app I said that it is great and that I and my colleagues will find it very helpful. I installed the app within 5 minutes, so did my colleagues and we had it on our mobile phones. The next morning we started using it all together and we were able to make sells while visitors were in our website. They just submit form and we know their data, so we call them via phone or write them back and make the sale! We have the app from 1 week or so and we have made more 5 sales via the app, even maybe more I don't know but we use it every day! I highly recommend the app on your funnel page or product pages so you can close more sales. You can use it together with your colleagues all at once, you receive notifications from new messages again all at once, so if one is busy, the other one can close the sell. HIGHLY recommended and it is free!! Thank you so much! Good luck in the business!

ДОКТОР ГЕОРГИ ПАШОВ ЕООД
Bulgaria
8 days using the app