Chatway ‑ Live Chat Support
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Live chat & helpdesk app for live chat customer support. E-commerce live chat customer service app
Provide customer service via live chat widget. Offer immediate customer service live chat help using Chatway live chat inbox. Deliver assistance to visitors through live chat. Make recommendations & offers based on their past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer exceptional customer support chat & offer a breezy livechat experience. Our inbox live chat app is also available on Android & iOS
- Engage your store visitors and customers over real time live chat support inbox
- Easy file sharing within website chat box for better live chat customer support
- Monitor inbox customer service chats and assign to support chat agents
- See helpdesk conversation history and get the full picture before responding
- Customize your live chat widget - color, logo, availability, chat button size
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
- Works with the latest themes
Pricing
Free
Free
- 1 Agent
- Unlimited Conversations
- Facebook Messenger integration
- Widget customization
- 30 Days chat history
Pro
$9 / month
- $9 per agent/month
- Unlimited chat history
- Email integration
- Private notes
- Custom data, tags, and segments
- Multilingual widget
14-day free trial
Free
Free
- 1 Agent
- Unlimited Conversations
- Facebook Messenger integration
- Widget customization
- 30 Days chat history
Pro
$9 / month
- $9 per agent/month
- Unlimited chat history
- Email integration
- Private notes
- Custom data, tags, and segments
- Multilingual widget
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (239)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface and customizable chat widget that enhances real-time customer communication. They commend its stability, prompt notifications, and sleek inbox interface for managing multiple conversations. The app's mobile version, team collaboration feature, and customer exit notifications are also appreciated. Many have reported a positive impact on sales and praise the responsive support team. It's free to use, with premium features available for purchase.
Wow! I've been using this live chat plugin for my website for a while now, and it has completely transformed the way I interact with my customers. The installation was a breeze, and within minutes I was up and running, ready to engage with visitors in real-time.
One of the standout features for me is the sleek inbox interface. It's incredibly intuitive and organized, making it easy for me to manage multiple conversations simultaneously without feeling overwhelmed. I love how I can seamlessly switch between chats, keeping the conversation flowing effortlessly.
Not only does this plugin enhance the user experience on my site, but it also allows me to provide top-notch customer support. The ability to respond promptly to inquiries has undoubtedly boosted customer satisfaction and loyalty. Plus, it's helped me address issues and resolve concerns in real-time, preventing any potential escalations.
This app is very awesome we can increase the customer traffic on our store. The best thing is that this app is free which we can use free of cost without any plan. I highly recommend it.
I don't have words to describe how real and thankful this review is. The first time I saw the app I said that it is great and that I and my colleagues will find it very helpful. I installed the app within 5 minutes, so did my colleagues and we had it on our mobile phones. The next morning we started using it all together and we were able to make sells while visitors were in our website. They just submit form and we know their data, so we call them via phone or write them back and make the sale! We have the app from 1 week or so and we have made more 5 sales via the app, even maybe more I don't know but we use it every day! I highly recommend the app on your funnel page or product pages so you can close more sales. You can use it together with your colleagues all at once, you receive notifications from new messages again all at once, so if one is busy, the other one can close the sell. HIGHLY recommended and it is free!! Thank you so much! Good luck in the business!
Support
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