Chatway Live Chat & WhatsApp

Chatway Live Chat & WhatsApp

Pricing
Free plan available. Free trial available.
Highlights
Use directly in Shopify admin
Works with the latest themes
Rating
5.0 (352)
Developer
Premio

Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.

Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS

Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS more
  • Access Shopify cart, orders, coupons data & more through live chat support inbox
  • Canned responses saved replies & FAQ for better live chat customer support
  • Mobile apps for iOS & Android to live chat and provide customer support anywhere
  • Chat buttons like WhatsApp, Facebook Messenger, Instagram, Telegram, phone, SMS
  • Monitor inbox customer service chats & invite customer support chat agents
Highlights
Use directly in Shopify admin
Works with the latest themes

Languages

English

Works with

  • Facebook Messenger
  • Email
  • iOS
  • Android
  • Live Chat
  • WhatsApp

Pricing

Free

Free

  • 1 Agent
  • Unlimited Chats
  • FAQ
  • WhatsApp, Messenger, SMS, & chat buttons
  • Facebook Messenger integration
  • Chat customization
  • 30 Days chat history

Pro

$15 / month

or $108/year and save 40%

  • $9 per agent/month
  • Unlimited chat history
  • Invite agents
  • Private notes & reminders
  • Live translation & multilingual widget
  • Email integration

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (352)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and support, noting its user-friendly interface and features like real-time chat, FAQ sections, and efficient inbox management. It reliably integrates with Shopify and supports mobile on iOS and Android. The support team is praised for being responsive and helpful, contributing to increased conversion rates and customer satisfaction across various industries.

January 31, 2025

Muito bom o App, ajuda bastante!

Kicshoes
Brazil
3 months using the app
Edited December 13, 2024

UPDATE: Premio-Chatway: "I admitted our mistake and said we're sorry"

Although this was the response we received in the email, we were saddened to read the company’s statements blaming us. Please also read the other 1-star review. We are experiencing the same issues as Kherish.

1. We don’t encounter this issue with any other popular Shopify chat applications; we’ve tested them all.
2. If you use this app, you will not only face the issue of the X not closing but also experience an infinite scroll problem on your cart page.
3. You will miss out on features like AI-powered responses and great auto-replies based on customer messages.
4. Karina and Marvin won’t trust your screenshots and screen-cast unless you purchase the related device and test it yourself.
5. For two weeks, they made us struggle until Gal, the owner of the company, came and said, “Yes, there’s an issue; let’s fix it.” No action was taken until we gave a 1-star review.
6. The support team ignored our messages, didn’t respond despite reading the messages in chat, and kept sending the same responses. During the conversation, they abruptly ended it with, “If there’s nothing else, we’re closing this"

=====================
- We received complaints from customers about the chat balloon not closing after being opened. Despite testing the issue on real devices and providing a video as evidence, Karina, Marvin, and their team refused to acknowledge the problem.
- Later, Karina admitted, "I reproduced the issue," which we documented with a screenshot. However, the following day, they claimed, "We didn’t do anything; there’s no issue."
- This behavior is consistent with how they’ve handled previous issues—they repeatedly deny problems, even when clear evidence is presented.
- They argue that the video recording was taken via a browser, yet the same issue persists on real devices.
- Additionally, they have significantly increased their prices.
- The application noticeably slows down the website’s performance.
- Once this busy period concludes, we plan to switch to a different application.

GLOWPERK
Türkiye
6 months using the app
Premio replied December 13, 2024

We sincerely apologize for the inconvenience you experienced. During our investigation, we found that your website has several jQuery errors unrelated to Chatway, which complicated the debugging process. These errors are still present on the website and were not caused by our product. Despite this, we identified and resolved the specific issue related to Chatway. However, we understand that you chose to use another product from our offerings.

Additionally, we tested the Chatway app using tools like PageSpeed Insights and confirmed that it does not negatively impact website performance.

If you ever decide to try Chatway again, we would be happy to assist you and ensure a seamless experience. Please don’t hesitate to reach out with any questions or concerns.

January 10, 2025

We have been using Chatway for several months and through the holiday season and it has been very helpful in simplifying our communication with our customers. Their support live chat has been great and always answers quickly. They are working on some great future enhancements as well.

bindrz
United States
About 2 months using the app

Support

App support provided by Premio.

Developer

Premio

18 Jerusalem Blvd, 18 Jerusalem Blvd, Ashdod, 7752311, IL

Launched

September 7, 2023

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