Chatway ‑ Live Chat Support
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Live chat & helpdesk app for live chat customer support. E-commerce live chat customer service app
Provide customer service via live chat inbox widget. Offer customer service live chat help using Chatway live chat inbox. Support visitors through live chat canned responses. Using live chat inbox provide offers based on past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer exceptional customer support chat & offer a livechat inbox experience. Our inbox live chat app is also available on Android & iOS
- Engage your store visitors and customers over real time live chat support inbox
- Canned responses saved replies & FAQs for better live chat customer support
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- File sharing over chat & helpdesk conversation history and get the full picture
- Monitor inbox customer service chats and invite customer support chat agents
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
Facebook Messenger, Messenger, Email, iOS, Android, Live ChatReal-time messaging
Automated responses
Customization
Channels
Workflow automation
Pricing
Free
Free
- 1 Agent
- Unlimited Conversations
- Facebook Messenger integration
- Widget customization
- 30 Days chat history
Pro
$9 / month
- $9 per agent/month
- Unlimited chat history
- Email integration
- Private notes
- Custom data, tags, and segments
- Multilingual widget
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (276)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this live chat support app for boosting customer service and sales through real-time interactions. It's praised for its easy installation, user-friendly interface, and customizable chat widgets that integrate well with Shopify stores. The app is reliable across desktop and mobile platforms, supporting efficient management of multiple conversations. Merchants also appreciate the responsive and helpful support team, noting their quick implementation of new features and responsiveness to feedback.
Incredible. I am a small business and I introduced this not thinking it would help my business much, but it did. It helps me close sales when customers are concerned about sizing etc. I will be using this for a long time. Marvin is excellent too.
This app is amazing I inbox the support team because I needed assistance I spoke to Marvin he was so knowledgeable and helped me until my issue was resolved. This app support team is A1 No need to use another app this app is all you need.
I would recommend this app to everyone, it's very useful and the best part of it, is it's live chat we can directly chat with our customers in live and it's also easy to use.
Support
Premio can answer any questions you have about Chatway ‑ Live Chat Support.
Resources
Launched
September 7, 2023
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