Chatway ‑ Live Chat Support

Chatway ‑ Live Chat Support

Pricing
Free plan available. Free trial available.
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes
Rating
5.0 (259)
Developer
Premio

Live chat & helpdesk app for live chat customer support. E-commerce live chat customer service app

Provide customer service via live chat inbox widget. Offer customer service live chat help using Chatway live chat inbox. Support visitors through live chat canned responses. Using live chat inbox provide offers based on past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer exceptional customer support chat & offer a livechat inbox experience. Our inbox live chat app is also available on Android & iOS

Provide customer service via live chat inbox widget. Offer customer service live chat help using Chatway live chat inbox. Support visitors through live chat canned responses. Using live chat inbox provide offers based on past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer exceptional customer support chat & offer a livechat inbox experience. Our inbox live chat app is also available on Android & iOS more
  • Engage your store visitors and customers over real time live chat support inbox
  • Canned responses saved replies & FAQs for better live chat customer support
  • Mobile apps for iOS & Android to live chat and provide customer support anywhere
  • File sharing over chat & helpdesk conversation history and get the full picture
  • Monitor inbox customer service chats and invite customer support chat agents
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes

Real-time messaging

Agent analytics, Behavior tracking, Customer insights, Email chat, Encryption, File uploads, Live chat, Multi-language, Push notifications

Automated responses

Cart recovery, Cross-sell, FAQs, Greetings, Quick replies

Customization

Agent avatar, Business hours, Chat assignment, Chat buttons, Chat window, Color and font, Emojis and stickers, Tagging, Welcome messages

Launched

September 7, 2023

Languages

English

Categories

Works with

Facebook Messenger, Messenger, Email, iOS, Android, Live Chat

Pricing

Free

Free

  • 1 Agent
  • Unlimited Conversations
  • Facebook Messenger integration
  • Widget customization
  • 30 Days chat history

Pro

$9 / month

  • $9 per agent/month
  • Unlimited chat history
  • Email integration
  • Private notes
  • Custom data, tags, and segments
  • Multilingual widget

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (259)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this live chat support app for its easy setup and user-friendly interface, enhancing real-time customer communication and potentially boosting sales. They appreciate the responsive customer support team, customization options to match their store's theme, and the convenience of a mobile app for managing interactions on-the-go. The app is also noted for its reliability, smooth performance, and cost-effectiveness, offering many features for free that are typically paid.

May 20, 2024

Chatway is a great app. They gave all the great stuff for free such as fast and friendly customer service, a simple and great interface, lots of functionality.

The panel is very nice, it seemlessly integrates with your store and there're lots of customization settings about how it will appear on your store.

The most important thing is it works without any problems. Your customers can easily contact you and whenever you reply them, they get your messages through email.

Fayels™
Türkiye
About 1 month using the app
May 6, 2024

This app is very awesome we can increase the customer traffic on our store. The best thing is that this app is free which we can use free of cost without any plan. I highly recommend it.

SAM Innovative
United Kingdom
3 months using the app
May 12, 2024

Wow! I've been using this live chat plugin for my website for a while now, and it has completely transformed the way I interact with my customers. The installation was a breeze, and within minutes I was up and running, ready to engage with visitors in real-time.

One of the standout features for me is the sleek inbox interface. It's incredibly intuitive and organized, making it easy for me to manage multiple conversations simultaneously without feeling overwhelmed. I love how I can seamlessly switch between chats, keeping the conversation flowing effortlessly.

Not only does this plugin enhance the user experience on my site, but it also allows me to provide top-notch customer support. The ability to respond promptly to inquiries has undoubtedly boosted customer satisfaction and loyalty. Plus, it's helped me address issues and resolve concerns in real-time, preventing any potential escalations.

Diamoray
United Kingdom
29 days using the app

Support

Premio can answer any questions you have about Chatway ‑ Live Chat Support.

Developer

Premio

18 Jerusalem Blvd, 18 Jerusalem Blvd, Ashdod, 7752311, IL

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