Reviews (37)

Overall rating
2.7
Counts per rating level
  • 68% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 19% of ratings are 1 stars
June 26, 2024

Clyde was purchased by Cover Genius, and ever since their customer service, functionality, and even primary business contact number have all simply stopped working. It's like it's entirely abandoned but they haven't changed anything. I've been emailing for weeks just to get contracts updating and I can't find a single person who works at the company who has been able to help me. I will update the review if anyone ever gets back to me.

ONE Custom Audio
United States
Over 4 years using the app
May 31, 2024

I don't know what changed but seemingly since Clyde was acquired by another company, their customer service, functionality, and even primary business contact number have all simply stopped working. It's like it's entirely abandoned but they haven't changed anything. I've been emailing for weeks just to get contracts updating and haven't even gotten so much as an automated response.

Sleeper Cell Computers
United States
Over 1 year using the app
April 26, 2024

Not Working. No Solution. No Customer Service. 1 month with this deal.

Kalm NOW
United States
9 months using the app
September 4, 2018

Great customer support. App basically runs itself without any work on our part. Still waiting for the first service contract to come thru but overall a nice app to have.

Gsistore
United States
Over 4 years using the app
September 1, 2018

I am very impressed with the app, the service, and the people behind Clyde. It is easy to implement, the margins are attractive, and the purchase protection is top-notch. I have already referred a business partner and wouldn't hesitate doing so again.

Distortion Brothers Guitar Shop
United States
Almost 4 years using the app
March 29, 2019

Great offering overall. Enables shop owners to offer third party warranties right in their shop. The warranties are automatically matched to the products on the back end. It shows up as a little button underneath the add to cart button and customers can add an extended warranty contract to their cart.
Shop owners an set higher pricing for the contracts to make a little margin and/or cover for payment fees.
The team is super responsive and always helps within 24h in case of questions or concerns.
Highly recommended for anyone selling higher value goods and wanting to offer extended warranties just like amazon does.

fluidfreeride.com
United States
Over 2 years using the app
June 6, 2019

Super easy to install & implement! The support is wonderful and it is a great addition to our store.

Curios And More
United States
Over 2 years using the app
Edited March 11, 2021

We love the Clyde Warranty Platform. The product and interface is great, but what really has helped us out and saved us a lot of time and effort is the customer service that clyde provides. Any issues or questions that might arise are taken care of quickly and they go the extra mile to help make sure everything is running smoothly. Would definitely recommend. Thankyou!

Symple Designs
United States
Over 2 years using the app
Cover Genius replied April 14, 2021

Thanks so much, Symple Designs. We've been working very hard to provide great service to our customers and their customers and are glad it shows :)

March 16, 2021

We've been using Clyde for almost 2 years - started post purchase only, then added to site on our PDPs and in cart - really evolving the customer experience. The support team is excellent and really helped us track & evolve our pricing and offerings - super quick to respond too. A+

AutoBrush®
United States
Over 2 years using the app
Cover Genius replied April 14, 2021

Always a pleasure working with you, AutoBrush team! We’re looking forward to many more successful years to come.

August 27, 2018

Clyde is incredible to work with and very easy to use. I have worked with many companies and I wish we could have had warranties this easy with all of them. Set up was a breeze, They did not take long at all and they made it very simple for my store to get up and running. Their tool allows you customize how the customer sees the warranty with your own logo and lets you choose your own margins. That was especially important for me because I now give incentives to my employees for selling warranties. This has increased sales big time for my store and it gives our customers the confidence in buying from our store. I would recommend any and every online store to use this tool.

Oceanside Photo Telescope
United States
About 2 years using the app