Reviews (40)

Overall rating
3.4
Counts per rating level
  • 65% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 18% of ratings are 1 stars
December 12, 2024

Clyde has been a game-changer for our Shopify store! The platform is easy to integrate, and the team made the setup process seamless. Offering extended warranties to our customers has not only boosted our revenue but also increased customer confidence in their purchases.

Game Room Shop
United States
Over 5 years using the app
December 12, 2024

We started with the program when it was just Clyde and in the first year the service was great, however we did not have a ton of warranty purchases as our website was not set up on shopify yet. While customer service seems pretty thin at times ever since the aquisition we have switched to shopify we have seen a significant lift on warranty purchases and so far our customers seem happy. I would ...

Trailer Valet
United States
6 months using the app
December 23, 2024

We've been working with Clyde for quite some time, and our experience has been positive overall. Their customer service is good, and their product is a valuable addition to ours. While we've faced some frustration due to certain requirements that they are currently unable to fulfill, we remain optimistic and look forward to continuing our partnership

PolarMonkeys
United States
Over 1 year using the app
June 26, 2024

Clyde was purchased by Cover Genius, and ever since their customer service, functionality, and even primary business contact number have all simply stopped working. It's like it's entirely abandoned but they haven't changed anything. I've been emailing for weeks just to get contracts updating and I can't find a single person who works at the company who has been able to help me. I will update the ...

ONE Custom Audio
United States
About 5 years using the app
May 31, 2024

I don't know what changed but seemingly since Clyde was acquired by another company, their customer service, functionality, and even primary business contact number have all simply stopped working. It's like it's entirely abandoned but they haven't changed anything. I've been emailing for weeks just to get contracts updating and haven't even gotten so much as an automated response.

Sleeper Cell Computers
United States
Over 1 year using the app
April 26, 2024

Not Working. No Solution. No Customer Service. 1 month with this deal.

Kalm NOW
United States
9 months using the app
March 18, 2021

Clyde is super easy and setup was fast/simple! It enables us to offer our customers even more product coverage (without doing any leg work on our end!). Our customers love the platform too. Highly recommend!

windmillair
United States
Over 4 years using the app
Cover Genius replied April 14, 2021

Thank you so much, Team Windmill. We're thrilled to hear that both you and your customers are loving Clyde.

September 4, 2018

Great customer support. App basically runs itself without any work on our part. Still waiting for the first service contract to come thru but overall a nice app to have.

Gsistore
United States
Over 4 years using the app
September 1, 2018

I am very impressed with the app, the service, and the people behind Clyde. It is easy to implement, the margins are attractive, and the purchase protection is top-notch. I have already referred a business partner and wouldn't hesitate doing so again.

Distortion Brothers Guitar Shop
United States
Almost 4 years using the app
March 29, 2019

Great offering overall. Enables shop owners to offer third party warranties right in their shop. The warranties are automatically matched to the products on the back end. It shows up as a little button underneath the add to cart button and customers can add an extended warranty contract to their cart.
Shop owners an set higher pricing for the contracts to make a little margin and/or cover for ...

fluidfreeride.com
United States
Over 2 years using the app