Reviews (21)
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What a piece of junk app! All my orders are COD Pending, it's completely useless and a waste of money!!! I've already removed it from all websites! There's no online support whatsoever.
not working.. dont install this app ever....not every COD order will be synced..you will come to know after buyer escalation
Thank you for your feedback. As discussed over call and chat, we're glad to know you've been using our app for over three years and have successfully processed thousands of verified orders. We're also happy to hear that everything is working smoothly now. 🙂
The issue you experienced was related to some external apps connected to your store, which caused a delay in processing orders on their end. As a result, a few orders couldn't sync with our app in real-time. However, now that we've integrated with the external app you're using, everything is functioning properly.
We appreciate your continued trust in our app and are always here to help ensure everything runs seamlessly.
Thank you.
My clients turned down due to this app.
I've lost so many orders because of the Non-confirmation of COD orders. It is so tough to bring clients to your website, because of poor apps, all efforts go waste
Sir,
There is some misunderstanding that our app affects COD orders. Our app is not performing before client comes to your store and complete the orders. It will make call and SMS only after customer has placed a COD order on your store.
And there can be any case, where customer is picking up the call and entering valid input, not picking up the call OR entering wrong input. Anything is possible as customer's end. We can not handle that part.
Please write us back on support@shopiapps.in , so that we can do further conversation and get doubts clear.
Thanks.
Several issues with this app:
1. When a customer gets a confirmation call from this app, TrueCaller shows the number as OceanBlackLifeStyle. Very detrimental to Brand image!
2. There is no option of customizing the message being played to customer. It doesnot contain any information about the shopify store or brand. All it says is, "This is order confirmation call. To confirm press 1, to decline press 2"
Just an ok app. It has a great feature of call back and SMS, however if customer misses the call, there is no way to generate another call after a specified period or schedule a call.
Also the app doesn't work on mobile screens.. can't access app data properly from my mobile which is how I do most of my business while on the go
I found this app very useful ! It's easy and smooth and let you know how you want to deal with COD orders. Avoids fake/fishy orders. Must app for those who are providing Cash On Delivery services.
Got good support from the team. I suggest adding more features catering to Indian customers to make this app superhit
We just installed the app today, this is what I have found after testing the app as a customer
Confirmation IVR should Take Store Name
Confirmation IVR should keep repeating at least for 3-4 times. As the for first time 8 out of 10 times customer will not be able to understand what is happening
Because of these two missing features, I am taking away 2 stars. I will use it for a week before we take a final call to use this app or Not.
Please let me know if you could add these two features.
[Revised] App has evolved and worked great for us, we have been using it for years now.
Thank you for your review.
Among these 2 features, We are providing 1st one - with which you can ask us to change IVR message and also we can set mp3 or wav audio file if you can provide any.
and for 2nd - IVR can be longer and it can charge you extra for longer calls. That is why we are not providing this feature at the moment.
You can write us on support@shopiapps.in in case of any issue. We are happy to help you.
First and foremost, the support is outstanding. Fast and efficient! The app does what it says and more. For example: The app says that it is for COD order confirmation only, but in reality the app works for all orders (pre-paid or COD). This saves a lot of time for us!
On many Indian numbers call are not getting placed, just within fraction of second it gets in spam call list of customers and call dropped. Many times even people dont know that someone placed the call. pls rectify it.
