Reviews (84)

Overall rating
3.9
Counts per rating level
  • 63% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 8% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 11% of ratings are 1 stars
October 15, 2024

not working.. dont install this app ever....not every COD order will be synced..you will come to know after buyer escalation

XYXX Apparels
India
6 months using the app
Softpulse Infotech replied October 23, 2024

Thank you for your feedback. As discussed over call and chat, we're glad to know you've been using our app for over three years and have successfully processed thousands of verified orders. We're also happy to hear that everything is working smoothly now. 🙂

The issue you experienced was related to some external apps connected to your store, which caused a delay in processing orders on their end. As a result, a few orders couldn't sync with our app in real-time. However, now that we've integrated with the external app you're using, everything is functioning properly.

We appreciate your continued trust in our app and are always here to help ensure everything runs seamlessly.

Thank you.

June 6, 2024

After confirmation otp, on thankyou page its showing you will get a confirmation message soon & no such option to trigger any message on panel, i called this a fraud service provider. Better away from this kind of app.

Bhagya Sarthi E Store
India
1 day using the app
Softpulse Infotech replied October 4, 2024

Hi,

As discussed during chat, App is working alright.

But still as you said, you want refund and we asked for time. So that once option to refund will get appear at our end, we will make it immediately.

Also we've refunded already your spent amount on that same day.

Thanks.

Edited April 2, 2024

good support

Hamray
India
4 months using the app
July 30, 2019

This has automated COD order confirmations and made the process seamless. It has a simple setup and reasonable pricing. Thanks.

GottaGo.in
India
Over 5 years using the app
October 13, 2023

Work best. good support. go for it

R for Rabbit
India
About 5 years using the app
Edited February 4, 2024

We just installed the app today, this is what I have found after testing the app as a customer

Confirmation IVR should Take Store Name
Confirmation IVR should keep repeating at least for 3-4 times. As the for first time 8 out of 10 times customer will not be able to understand what is happening

Because of these two missing features, I am taking away 2 stars. I will use it for a week before we take a final call to use this app or Not.

Please let me know if you could add these two features.

[Revised] App has evolved and worked great for us, we have been using it for years now.

Peluche.in
India
About 4 years using the app
Softpulse Infotech replied December 12, 2019

Thank you for your review.

Among these 2 features, We are providing 1st one - with which you can ask us to change IVR message and also we can set mp3 or wav audio file if you can provide any.

and for 2nd - IVR can be longer and it can charge you extra for longer calls. That is why we are not providing this feature at the moment.

You can write us on support@shopiapps.in in case of any issue. We are happy to help you.

July 6, 2020

It's a very good app and useful for cod confirmation. The staff is very helpful while solving my query. Recommended for the new store owners.

BellaEstas
India
Over 2 years using the app
Edited September 5, 2020

I found this app very useful ! It's easy and smooth and let you know how you want to deal with COD orders. Avoids fake/fishy orders. Must app for those who are providing Cash On Delivery services.

kenadams.store
India
About 2 years using the app
Edited August 8, 2020

works good, very useful, you can get sure that the customer who has places COD order has given his correct contact number.

GuessWhatsNew
India
Almost 2 years using the app
Edited February 11, 2020

This is the most simple app and amazing experience. It is smooth and saves so much of our operations teams time. I would say it is a must-have app in India since we get almost 95% of orders that are COD orders.

Evogirl India
India
Almost 2 years using the app