Reviews (294)

Overall rating
3.3
Counts per rating level
  • 40% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 10% of ratings are 3 stars
  • 10% of ratings are 2 stars
  • 32% of ratings are 1 stars
March 29, 2023

We really like how simple the set up is and how easy it is to reach out to creators.

However, when we try to get creators to sign up we have a lot of creators that run into errors and then choose to opt out of the affiliate program. Then to make it worse we have reached out to support and not got any feedback.

That issue is a big issue for us but if resolved would be a 5 star app.

Poli Pet Products
United States
About 1 year using the app
Shopify replied March 31, 2023

Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify

August 15, 2023

This app has so much promise but it's totally broken. We really need this functionality to execute on our growth plan, but the invites won't even work. Shopify, please put some resources on this app!

SPANGLED Coffee | Tastes Like Freedom
United States
About 1 year using the app
Shopify replied August 18, 2023

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I can see you already have a ticket with our support team where the issue relating to the invite subject line being too long was resolved! I've sent you an email to connect and offer further support.

Vance | Shopify

May 12, 2023

Shopify collabs wouldnt work for my website, once I had to upgrade from dovetale to shopify collabs, it stopped working. Never really generated any good leads anyhow with influencers but was hoping. Support was not so great, contacted them twice, no one could help. Contacted support directly but at that point I just uninstalled due to too much frustration and stress......

Posh Pet Glamour Boutique
United States
About 1 year using the app
Shopify replied May 16, 2023

Hi there,

Brett here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing.

Brett | Shopify

September 17, 2022

For a feature as highly touted as this has been you would think that Shopify would have taken the time to get it right. The entire app is riddled with bugs and pain points. The entire experience needs to be vetted and troubleshot. I don't need to go into detail because so many of the issues have been called out in other critical reviews. I'm just here to encourage Shopify to allocate the resources to get this back on track. Moderator - please escalate this to the decision makers. And decision makers - please get on top of this asap as the holiday sales season is soon approaching.

Polarheads.com
United States
About 1 year using the app
Shopify replied September 20, 2022

Hi there,

Nate here from Shopify. Thank you for taking the time to share your feedback regarding your experience with Shopify Collabs. We definitely want to make sure that your feedback is heard, as this helps make the app experience better for everyone. I'll be sending an email out to open up the lines of communication, gather feedback and help where I can.

- Nate | Shopify

April 30, 2024

Dieses App dürfen nur die Shops verwenden, die eine Kooperation gar nicht mehr brauchen, weil sie schon bekannt und erfolgreich genug sind. Die Start-Ups, die am Meisten Unterstützung zu Beginn benötigen, dürfen es nicht verwenden. Eine Diskriminierung, daher Daumen runter

Notfallvorsorge
United States
9 months using the app
April 18, 2023

Collabs is a great system for influencer/affiliate marketing. We have used other apps before and this has really taken the stress and hassle out of everything.
They are constantly evolving and we cannot wait to see what they have in-store next!

Glisten Cosmetics
United Kingdom
About 1 year using the app
October 28, 2022

has a good potential to be one of the best apps out there. One thing that puts me off (and potential influencers) is the fact that you need to link your social medias when signing up. This is extremely annoying for people that want to join the program.

Stock union
United Kingdom
12 months using the app
April 6, 2021

Have been using Dovetale for a few months now. Extremely user friendly and has helped our business find influencers easily. Priced great too!

Radio
United States
12 months using the app
August 16, 2022

Doesn't work with PayPal. Impossible to make a payment to influencers. It always returns with an error. This is unacceptable.

The Brew Company
Denmark
12 months using the app
Shopify replied August 16, 2022

Hi there,

Ashley here from Shopify support, thank you for taking the time to install and use the Dovetale app on your store and leave a review. I understand that you are facing some issues when trying to pay Influencers via Paypal. I'm going to follow up with you over email to open up the lines of communication so we can work together and get this resolved.

Ashley | Shopify

July 28, 2023

Has real potential, but basic functionality is not there.

When creators sign up they can add their channels. Should they not add all the channels and you wish to add them yourself as a merchant - you cant... even though there is the ability to do so!

I contacted Shopify support to to try and resolve a basic function to which they told me they removed it... why would you remove something that only really benefits the merchant. Tracking performance and profile growth as a creator means very little, but to a merchant it means everything in something that is a very difficult to track.

I hope Shopify rethinks this and fast!

Bulldog Gear
United Kingdom
12 months using the app
Shopify replied July 31, 2023

Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm sorry to hear about your recent concerns with the app. I'm going to follow up with you in an email and see if we can address this concern.
Jason | Shopify