Reviews (297)

Overall rating
3.3
Counts per rating level
  • 40% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 10% of ratings are 3 stars
  • 10% of ratings are 2 stars
  • 32% of ratings are 1 stars
June 15, 2023

This forces you to use collaborators that are only within the Shopify Network. What if we want to use our own influencers that are not here?

Previously I was able to do this with my other business. However, I cannot figure out how to make that a possibility now that this app has been updated.

dBoldTees
United States
9 months using the app
Shopify replied June 15, 2023

Hi there,

Ashley here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Ashley | Shopify

November 14, 2022

1. Older signup process was better, I seem to remember it just had social handles to add?
2. The confirmation emails to applicants need to be able to be customised with a template. The default wording should be editable.
3. There should be an option to contact confirmed applicants, in segments/tiers, or send them newsletters or even contact them individually.

S.P.C.C Official Store
South Africa
9 months using the app
Shopify replied November 15, 2022

Hello,

Ashley here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication so that I can pass your suggestions along to our developers.

Ashley | Shopify

Edited February 5, 2024

The product categories do not include mine, making his app useless for my business. How can I find anyone or they find me if my type of business is not mentioned?

re your reply... what would be close to education?

Laughing Ogre Press
United States
9 months using the app
Shopify replied February 5, 2024

Thank you for your review. Please select those closest product type to your products. If you don't beleieve there is one, then please contact our Support Team (https://shopify.link/qL3P) for the next best steps. -Emily, Shopify Support

January 10, 2023

10/10 great app easy to use. I used another Affiliate / Collab program and the app got hacked. Its a great app

Feast Mode Flavors
United States
5 months using the app
January 19, 2023

This is something that is really expensive from other platforms that aren't necessarily Shopify friendly. When you learn to manage your collaborations here, it makes the process so simple, transparent, and manageable. I would give it 10 stars if I could.

My only request (or my only ignorance) for this platform would be to streamline the search process for influencers to better filter out accounts of creators looking to work rather than people who simply have accounts on IG for instance. It would make the hunt for content creators better.

Bandz
United States
5 months using the app
October 18, 2022

I am new, but it seems to be working well so far. I will update after using this more. But so far so good.

Zazzy Bandz
United States
4 months using the app
Edited May 22, 2023

I have sent out gifts to over 25 people and only 1 person has made 2 sales. It's a way for influencers to get free products and do nothing in return for the merchant. There needs to be some kind of commitment on their part to receive a gift.

Goodbye UTI at The Newtriment Store
United States
7 months using the app
Shopify replied May 26, 2023

Hi there,


Thank you for taking the time to provide us with this incredibly valuable feedback. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you and your affiliates with these difficulties and suggestions.


Thomas | Shopify

December 10, 2023

This app is a joke. The "influencers" who use it are after free product only. There is no way to hold them accountable for actually promoting the product. Every single collab who has applied, never posted to any socials after getting their product and have stopped communicating with us. We since changed our gift to 50% off their first order instead of free product - now anyone who applies private messages us on Instagram asking for free product to promote. What a joke.

Backroad District Clothing Boutique
United States
7 months using the app
Shopify replied December 13, 2023

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide us with this incredibly valuable feedback. I'm sorry to hear of the struggles you are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Thomas | Shopify

April 29, 2023

My account was grandfathered into Collabs from Dovetale. I have spent 2 days trying to invite and receive an invitation to collab with another business owner. We both sent emails and messages and have not received any answers to what would be a simple solution. This app used to be so easy to use before it changed to collabs. I'm very disappointed. It has good features, but it's useless if you can't properly invite or register to use them.

Gyv Me Body
United States
Over 3 years using the app
Shopify replied May 1, 2023

Hi Gyv Me Body team,
William here from Shopify support, thanks for taking the time to use and review the Shopify Collabs app, we appreciate all feedback we receive. I'd like to reach out to you to discuss the situation you've described here and work to resolve it. We'd love our app to work for you.
William | Marketplaces Support Specialist
Shopify

August 7, 2022

I think the app is excellent. Would be better if we can add more creators, on the finding creators feature and create already made templates in order for us to contact them easier directly from the app. Like DM on IG. Email. Etc.

Yūjin Clothing
United States
4 months using the app