Shopify Collabs , 182 reviews

This app is a joke. The "influencers" who use it are after free product only. There is no way to hold them accountable for actually promoting the product. Every single collab who has applied, never posted to any socials after getting their product and have stopped communicating with us. We since changed our gift to 50% off their first order instead of free product - now anyone who applies private messages us on Instagram asking for free product to promote. What a joke.

Useless. Very complicated. Less opportunity to individualise things.

Could be amazing but it needs a better team.
There’s no way to automatically segment and send out mass emails to our affiliates about new items or sales. There’s also tons of issues with affiliates placing orders and earning commission on their own orders due to lack of proper tracking.

For anyone struggling with that, here’s my current workaround:

Basically go to Shopify collabs
-> payments -> click through each persons commission and what orders they were for.

If they did get commission for their own order, write down the order # and date.

Go back to payments dashboard then back to them and click “open a dispute”.

You’ll choose one of the dates (doesn’t matter which one if there’s multiples) and then In notes list all orders and dates and put “commission not paid to affiliate for their own orders”.

Then go back to payment dashboard, go to “in dispute” and click resolve.

Once you’ve clicked that, you will only click THE ORDERS THAT DO QUALIFY!

All other orders will drop off their commission owed.
Press accept and notice the new total on payment dashboard.

Until Shopify collabs fixes their tracking, this is the best solution for making sure your affiliates don’t earn commission on their own orders

Please, Shopify. You have potential for something truly amazing. Take the time and hire the right team to turn this around.

This app is a waste of time.

I feel like almost every applicant is a fake person. I am getting several applicants, which I thought was good at first. When I take a look at their profiles it's obvious they are not real accounts. I have sent offers to many but no communication or next step after that has happened with any of them.

Has real potential, but basic functionality is not there.

When creators sign up they can add their channels. Should they not add all the channels and you wish to add them yourself as a merchant - you cant... even though there is the ability to do so!

I contacted Shopify support to to try and resolve a basic function to which they told me they removed it... why would you remove something that only really benefits the merchant. Tracking performance and profile growth as a creator means very little, but to a merchant it means everything in something that is a very difficult to track.

I hope Shopify rethinks this and fast!

La version mobile et en passant par l'application shopify bugent. Seule fonctionne la version pc.
Les influenceurs que je recrute semblent galerer à s'inscrire.

I wish I could give this -5 stars. It is so bad, the app never works. My influencers can't even redeem their gifts, not user friendly at all. Please do not use this. Run away. Whoever the developers are , thumbs down.

I should have listened to the reviews. This app is more trouble than it's worth. The only way you can invite an influencer is through email. You have to create your own shareable links and discount codes for affiliates to share. I'm a shop owner not a coder. I use Shopify for simplicity and this app just wastes my time. The support is non-existent, they reply with canned responses. The gift system is flawed. Many "influencers" are using this app just to get free product and are clearly not interested in being an affiliate. Honestly, there's too many issues to list. Find another app.

1. Not enough documentation. You need to go back and forth too much with support to learn anything more than the 2 help pages, which you don't learn much from. It seems that support beats around the bush especially regarding what they realize with be a sensitive topic, like #2 below.
2. My biggest beef, is that when I had set up a test Creator account with another one of my email addresses, the first thing that Shopify did was try to get me to see other brands. That is unethical, when I am the one bringing the creator to the network. At least wait until the creator is setup and started working with us before bombarding them with everyone else’s brand and turning their focus away from us.

I had some issues with Collabs that I was willing to live with, but #2 above was a deal breaker. I am removed the app.