Shopify Collabs , 173 reviews

Overall rating
2.3
Counts per rating level
  • 31% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 13% of ratings are 3 stars
  • 14% of ratings are 2 stars
  • 34% of ratings are 1 stars
January 17, 2023

This app seems to have had a lot of problems recently. Currently, my community members are getting an error when trying to sign up: ''We were unable to verify that your request originated from Shopify.'' Shopify instructs the user to reload the page, but this doesn't always work. It seems to be happening more with the safari browser than Chrome. Shopify, please fix this as I'm losing valuable community members!

If this gets fixed I will revise my rating to 4. One star off because I could manually add an influencer would be a better user experience.

Mother Mother
United States
6 months using the app
Shopify replied January 26, 2023

Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Shopify Collabs App with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles some of your members are facing. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Jason | Shopify

October 25, 2022

HI, Multiple ambassadors are trying to sign up but are getting following error messag: ''We were unable to verify that your request orginated from Shopify.'' They have cleared cache and also reload the page.
Could you please advise?

NO FACE NO CASE CLOTHING
Netherlands
6 months using the app
April 18, 2021

If you regularly work with influencers and want to build a strong community of affiliates, I can't recommend Dovetale enough. It's only been a few weeks, and Dovetale has been a breath of fresh air! To have our affiliates commission/performance on one platform and easily gift products connected to our store has been a game-changer. We've also received really positive feedback from our affiliates, who can now access their sales/performance at any time. Lastly, the application component is so fantastic! I've really enjoyed reading our applicant's answers and learning little details we wouldn't have known otherwise. Overall, we are extremely happy to have discovered Dovetale and I see them going very far.

Graydon Skincare
Canada
8 months using the app
September 16, 2022

I was excited about this app because most of my marketing is through influencers and I am an influencer myself. The first sign of trouble was when one of my top referrers pointed out a sale that came via his referral link and was not registered as a referral. The final straw was when another referrer showed me how his referral link was coming up with a 404 page not found error. I've had to let all my referrers know that I'm shutting down the program for technical reasons. I hope Shopify can sort out the bugs and turn this into an awesome collab system, but in its current state I will not be using this app.

Kewlus
Australia
6 months using the app
Shopify replied September 20, 2022

Hi there,
Vance here with Shopify - thank you for taking the time to let us know about your experience with the app. I've sent you an email to offer you further support.
Vance | Shopify Support

February 9, 2023

We have uploaded over 80,000 affiliates into their portal as of to date! We are seeing promising growth and verified influencers that are making an impact for us through Colabs. Great support team that is willing to help accelerate your brand or products!
www.TrainingMask.com

TrainingMask
United States
7 months using the app
May 13, 2022

same as others on here, cant login, reset password does nothing, login submit button just spins endlessly, cant review product as cant use it...

My Poster Film
United Kingdom
5 months using the app
Shopify replied May 16, 2022

Hey there,

Charlotte here from Shopify. Thank you for bringing this to our attention! I'm going to follow up with you over email to open up the lines of communication and see if we can get you logged back into the app. Talk soon.

Charlotte | Shopify

March 15, 2023

Just making the influencer sign up for a Shopify account is a deal killer.
Not working at all. I was hoping to be a good platform but unfortunately, it sucks!

Selk'bag
United States
5 months using the app
Shopify replied March 23, 2023

Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify

January 13, 2023

Really solid experience so far - would love some more flexibility on the layout of the application page, but other than that the functionality is good for what we're using it for.

Wiha Tools
United States
6 months using the app
April 24, 2024

Péssimo, agora que o pagamento é feito pelo Paypal, não funciona no Brasil.

Armazém Cerealista
Brazil
June 27, 2022

Dovetale requires you to connect your PayPal account to make payments to your creators and influencers. We have never been able to make payments and PayPal has absolutely no clue what this app is to offer help.

Moosh-Moosh
United States
5 months using the app
Shopify replied June 29, 2022

Hi there,

William here from Shopify support, thank you for taking the time to install and use Dovetale on your store and leave a review for the app. I'd be happy to troubleshoot this connection with you to ensure that you are able to make payments to affiliates. Since this involves account specific information, I'll be sending you an email followup, please watch for this email.

William | Marketplaces Support Specialist
Shopify