Reviews (128)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for its user-friendly interface and seamless integration with various themes, making it easy to manage pre-sales and coming soon products. Features like countdown timers and "Coming Soon" badges effectively build customer anticipation. The support team is noted for its helpful customization services, enhancing the app's reliability and efficiency, making it a preferred choice over other pre-sale apps.
Refine
-
By rating
Important, this is not mentioned anywhere. The "Notify Me" button replaces the "Buy now" button. i.e. be sure to leave the "Buy now" button in the Shop Designer, otherwise the Notify Me window will not appear. This is what happened to us at the beginning. It's working now and we got help of the customer service, very friendly and fast. But it took a few days till they answered. We needed to contact them on several streams.
And we wanted to collect the email subscribes in a Mailchimp list. It worked at first and then it cut the connection to Mailchimp out of nowhere. Thankfully, the subscribers are also listed and managed in the app, so it's left there now. But we didn't even notice it at first.
The design is simple, which is good. Unfortunately, it cannot be adapted to the shop style or customize it. Overall the app is not fancy but it does the job and we would use it again if we wanted to announce a product.
We're thrilled to hear that you enjoyed your experience with us. We understand your frustration, and we want to make things right. We would like to offer our assistance in resolving this matter promptly. Please contact our customer support team at https://www.setubridge.com/contact, and we'll work towards a satisfactory resolution.
Thank you for your feedback, and we appreciate your continued support.
Best regards,
Love this app so much - this worked perfectly and straight away and the team were super with every enquiry we had!
Thank you for your glowing review! We're thrilled to hear that our app worked seamlessly for you right from the start and that our team provided excellent support. If you have any more questions or need further assistance, feel free to reach out anytime.
Best regards,
The SetuBridge Team
Does exactly what I need it to do! Customer service was extremely helpful. I would absolutely recommend this app. Thank you!
Wow! 🌟 Thank you so much for your glowing review and for giving us 5 stars! 🎉 We're thrilled to hear that our app is doing exactly what you need and that you had such a positive experience with our customer service team. Your recommendation means the world to us! If you ever need any further assistance, please don't hesitate to reach out. Thank you for choosing our app! 🚀
I am happy to have the ability to add the coming soon button to my website. Because the items sell fast this allows customers to read the details before they are released to purchase. The app is failry easy to use. Some things I found could be more clear in the instructions of how to use. But that may also have been me new to shopify, trying to figure things out. The support is available and willing to answer questions though. The email to alert customers comes from the app creators email, so I'm unsure if customers would open it, or if it would go to junk mail. but I'm over all happy with the app, and would suggest it.
We used this app to help us track interest in products that are not yet available so that we can tailor our inventory. We didn't like the initial look when applied but the tech service removed the features we didn't like in record time through a collaborator permission in Shopify. I can't thank you enough for taking care of us so quickly.
Thank you so much for this review. We really appreciate you being a customer and helping to share the words about us. We’re here for you anytime.
I must commend the impeccable customer service I received while setting up this app. The assistance was truly impressive and faultless. The rapid response time was exceptional and made the entire process seamless. I highly recommend this app, not just for its functionality but also for the outstanding customer support experience it provides.
Hello ,Motorcycle Performance Store
Thank you so much for your glowing review! We're thrilled to hear about your positive experience with our customer service. Providing excellent support is one of our top priorities, and we're delighted that we could assist you seamlessly.
If you have any more feedback or need further assistance down the road, don't hesitate to reach out. We appreciate your recommendation!
Best regards,
SetuBridge team
I installed this app and at first loved it... I emailed a couple of times to try to get assistance with a feature and never heard back. A few days later, the app BROKE my store. Every item in my store was showing "out of stock". I had to reach out to my tech guy for emergency services (250.00) and the issue was this apps code. It even had links to other stores in it. He deleted it and repaired my store. When he deleted it, he left "broke my store" as the comment for why we were deleting. Still no answer to my other emails, but what do you know I received a pretty fast response to this. I explained everything and they asked me to INSTALL IT AGAIN so they can see what is going wrong and fix their code. No thanks.
Hello Ashley Lozano,
We are sorry to hear that you have had such a negative experience.
Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you.
Please contact the support team at help.setubridgeapps@gmail.com so that one of our representatives can discuss your concerns in more detail.
Thanks & Regards,
SetuBridge Team
I think this is a great app and does build great awareness and excitement for your product. It clearly gives you all of the customer information of people who have subscribed to be notified when it comes available. It was a little difficult to set up with the coding etc, however the support team where brilliant and assisted when needed. Only downside to the app is when the product on your store becomes available it does not automatically send the customer a email to let them know it is available. There is no option to send a bulk email on the app so you have to click one by one, which when you have 100 over people waiting to be notified by the time you have notified the last person if it is a limited number product it has probably already sold out!! Sort this and the app is easily 11/10!!
Thank you so much for your kind words :) Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response.
We’re looking forward to making your experience even better in the future!
We were supported by Samta, who did a great job by helping us with a little color issue of the "coming soon" button. Just installed the app, need more time to test it, but so far everything works great. Thank you Samta!
Thank you for your kind words! We're glad Samta could assist you with the color issue on the 'coming soon' button. We appreciate your feedback and hope you enjoy testing our app further. Feel free to reach out if you need any more assistance!
nice app and great support team
Thank you for leaving us such a positive review! We are thrilled to hear that you found our app to be nice and that you had a great experience with our support team.
Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your thoughts. If you ever need further assistance or have any questions, please feel free to reach out to us. We're always here to help!