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1. i sent 120 sku to sync only 80 came back rest i have to do manually
2. They have a fake button for sync in 15 min, only sync once in 24 hours partially
3. Support does respond after few hours
This is an unfair review by folks from Andyanand.
It appears there might be a misunderstanding, as we have no record of a support ticket being raised for the issue you mentioned in point 1 and 2. We are committed to resolving any problems our users encounter, and to do so, we need more information.
We did send an email seeking clarification on the app features but have not received a response yet. If you want to speak to us, you may reach our team at support@connectr.freshdesk.com and we will be there to answer right away.
they have amazing support. If u have problem they can solve within one hours. Hıghly recommended!!!!
Had really great support in the set up phase which was extremely helpful! Looking forward to testing the service with our first order being fulfilled by Amazon.
Thanks for the awesome! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
The pull from Amazon works smoothly. However, the sync is one way (only from Amazon to Shopify). The Fast Sync setting was not functioning. They said it was a bug and they fixed it. I didn't test Fast Sync after repair.
Thank you for taking the time to leave us a review. We sincerely apologize if you’ve had a less than perfect experience with us.
Your critique is valid - we did have a bug with the fast sync service which prevented syncing of products for a few hours. Our technical team has fixed the problem and everything is working alright again.
If you want to speak to us, you may reach our team at support@connectr.freshdesk.com and we will be there to answer right away.
The images uploading with lower quality than on Amazon.
Also, there is only 1 image for each child product.
I will not recommend this app for anyone.
Thank you for taking the time to leave us a feedback. We sincerely apologize if you’ve had a less than perfect experience with us. We’d love to talk to you more about your issues and hear your input so we can work on it. If you want to speak to us, you may reach our team at support@connectr.freshdesk.com and we will be there to answer right away.
The the app imports highest resolution images from Amazon. Sometimes due to the way the Shopify store theme is designed, the images can appear to be smaller.
The app imports all the images of the parent item and one image per variant item. This is done intentionally because of the way Shopify displays images, which is different from Amazon. Unlike Amazon, Shopify loads all the images of all the variants together on the product page. This slows down the site and makes it crowded.
Our entire focus is to make it easy to help sellers on Amazon manage their Shopify store.
This app is absolutely the same as the app I had before called Shipr for Amazon FBA and I had to uninstall it as it was useless and I had to still manually go to amazon and type in every order myself. I tried this app but I knew I will have the same issues. I had to uninstall it but got charged monthly fee right away. I emailed them to get my refund but no one ever responded. Scam. Update on my previous review. After I submitted my review customer service contacted me right away though before they ignored my emails and started threatening me that I won't get my refund back if I don't remove my review. Are you for real? Is this the customer service you provide? Don't trust good fake reviews you see here. They have just charged me for another month though I uninstalled it the same day I installed this app. This is ridiculous. Their app Shipr is the same thing. Stay away!!! Update! This is just unbelievable how bad the customer service and the developer of the app. As bad as the app itself. Instead of keep arguing with the customer she (developer) could just refund the charge and be done with it and I would remove review. Instead she keeps fighting for this $10. You can KEEP it! Hope it will help you. Ridiculous. I hope no one will use this app.
This is a completely unfair review from the folks at ever-hot.com.
1. They first installed the app on Dec 22, 2020, and then uninstalled it on the same day. The 7-day free trial expired on Dec 30, 2020. Then they re-installed the app on Jan 11, 2021, by accepting the app charges that clearly showed no trial period. Hence, the store was automatically charged by Shopify on our behalf.
2. Instead of raising a refund case with us, they emailed at mailer@shopify.com and expected us to refund the amount automatically. Mailer@shopify is a no-reply email ID that does not forward the emails to us. Our support email is support@connectr.freshdesk.com.
3. When they did not get a reply from us, they simply left a 1-star review with no fault of us. Only at this point, we come to know about their case.
4. We have no legal obligation to refund the amount. Despite that, we considered refunding if they removed the unfair review.
5. Instead they think that this is a sneaky trick and threaten to leave another review! They just did that by leaving a 1-star review of our other app Shipr.
6. In the review they also accuse us of having fake reviews without any proof whatsoever. This clearly shows their malicious intent. All the reviews that we have are from valid customers happy with the app.
7. Our app processes thousands of FBA orders each month. It did not work for ever-hot.com because of misconfigured settings. We were willing to assist them to resolve all the issues.
8. It is impossible for us to charge even 1-cent extra than what is confirmed by the merchant. This is because we use the official Shopify Billing system that automates the charges. Subscription ends automatically as soon as the app is uninstalled. Sometimes there is a charge after uninstall since the billing cycles do not match. All this is automated by Shopify. Anyone having experience working with Shopify apps can confirm this.
This is a completely unfair review that forced us to reply. We have all the proofs to back each of our claims.
No free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryfNo free tryf
Thank you for taking the time to leave a review for our app. We appreciate your feedback, but we would like to clarify that our app has never been advertised as a free app. We understand that this may have caused some confusion and frustration on your end, and for that, we apologize.
We take pride in providing a quality app that meets the needs of our users, and we strive to be transparent about any costs associated with our services. We hope that you can understand that the development and maintenance of an app requires resources and investment, and we have priced our app fairly to cover these costs.
If you have any further concerns or questions, please do not hesitate to contact our support team. We value your feedback and hope to continue to improve our app to meet your needs.
Thank you for your understanding.
WOW! Thank you so much for this 5-star review. We really appreciate you trusting the app and helping to share the word about us. We’re here for you anytime.