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Disappointed as the app doesn't support more than one marketplace at a time. So if you sell in multiple marketplaces such as being on the Pan European FBA program with different prices and listing copy, you can only sync and import from a single marketplace. So the app is only useful if you only sell in one marketplace.
Thank you for taking the time to leave us a review and for trying out the app in the first place.
We constantly upgrade the app with new features as requested by the sellers. Supporting multiple marketplaces is in our development pipeline and we hope to make it available soon. We will notify you accordingly.
We appreciate your suggestions — most of the improvements we make come from ideas and suggestions like yours, so thank you for reaching out once again!
IT DOESN'T DO WHAT IT SAYS, FOUND A BETTER APP
Started using Connectr app because it advertised that it would sync inventory between Amazon and Shopify. Just be clear, it only syncs changes in inventory that come from orders and changes made in seller central. If you receive inventory and adjust inventory levels in Shopify, they will be overwritten by the inventory in seller central. So the product does not actually sync FBM inventory between AMZ and Shopify. It only syncs some of the inventory. The interface is very confusing and hard to understand and there is a high risk of accidentally overwriting inventory numbers and products. There is just to much to risk when using this app as it will cause you a lot of time fixing what they did. My staff had to spend several hours re-counting inventory because this app completely replaced our shopify inventory counts with our AMZ inventory (which was 0 because we were setting it up). Their customer service was very difficult and instructions were very unclear. You have to email them back and forth which is really inefficient and a waste of time. We asked for a video chat/screenshare several times and they just ignored the request. After realizing the app wouldn't do what it says, we asked for a refund (took several weeks to figure out it doesn't do what it says) and they said they have a 7-day trial and they wouldn't refund. They refused after saying if we send them the invoices for the app, they would refund it. This just shows they have terrible customer service. So because their app was misleading and because their customer service was awful, they get a 1-star review. We ended up using Amazon by CedCommerce and it works great. It does exactly what we need it to and syncs FBM changes back and forth from AMZ and Shopify. It's very affordable and they will video chat and screen share with you on-demand. They have a great chat feature that they respond to immediately and have helped us onboard the app. We highly recommend checking out Cedcommerce over Connectr. Just to be clear, we don't get anything for recommending them, we just had such an awful experience with Connectr that they deserve a public bad review and a recommendation of another product over them. To Connectr: You should have just refunded the money like you said you would, it was less than $25. You'll lose more than that in customers who won't use your app now.
This is a completely unfair review from the folks at Foxhound Bee.
1. We have a free trial of 7 days so that merchants can test out all the features. They used the app for over a month and then demanded a 100% refund. Making an exception we had offered a pro-rated refund, not a 100% refund.
2. They wanted a 2-way sync between Amazon and Shopify. But we provide 1-way sync only. This is clear in our documentation. With our experience, 2-way sync has the potential to mess up the Amazon inventory. We have multiple options to sync Amazon to Shopify. Because of the activation of sync, the Amazon inventory got copied over to Shopify. This is the expected behavior.
3. Being a small team we don't have live chat support. Again, we don't claim 24x7 live support. This helps us to keep the app costs low.
4. We are glad they found an app that suits their requirements. Each app has unique capabilities.
We wish to deliver a great app experience to all the merchants. Unfortunately, it did not go well with Foxhound Bee. However, their review is not a true reflection of the service we provide.
says free, but they charge u even for free 25 credits,
25 credits given, 100 credits was promised, Charged unnecessarily, service not as promised
shopify shouldnt allow such confusing app and there should be return and refund policy for such frauds
Thank you for taking the time to leave us feedback. We sincerely apologize if you’ve had a less than perfect experience with us. We’d love to talk to you more about your issues and hear your input so we can work on it. If you want to speak to us, you may reach our team at support@connectr.freshdesk.com and we will be there to answer right away.
App offers 25 free credits for all the users. We checked your account, you have availed the free credits and pulled products successfully. Our team has not promised 100 credits at any point in time - this is a misunderstanding, you may check the email trail again.
Connectr app has been vetted by Shopify and hundreds of Amazon Sellers are trusting it to connect to Amazon. If there is something not working you may let know. We offer a 7-day free trial to completely test the app. You installed the app on your store sunshineshoppe on 06 March 2020 while uninstalling on 09 April 2020 after the trial expired. Hence, you got charged once.
Our entire focus is to make it easy to help sellers on Amazon manage their Shopify store. Again, If you want to speak to us, you may reach our team at support@connectr.freshdesk.com and we will take care of all your issues.
WARNING DANGER BEWARE
This app deletes products
It will overwrite your product information, unpublish products, delete products, change variants.
DO NOT under any circumstances, install this app!
This is an unfair review. Our app never deletes, unpublishes, or overwrites products without user action. We have log records to prove that you manually deleted and pushed products using the app dashboard.
We, however, own up to a bug in the app due to which unwanted products got pushed in your store. Our team quickly fixed it and ensured it does not repeat.
Decent app, but it's been super slow/crashing lately. I would also like the ability to select more than 50 products at a time to push up, or even some filters to make it easier to push up brands with over 50 products.
Thank you for taking the time to share your feedback! We appreciate your honest review and apologize for any inconvenience you've experienced with the app's performance.
Regarding your suggestion about selecting more than 50 products at a time, and adding filters for easier brand management, we'll certainly consider these enhancements for future updates.
Love this app, a pleasure to use. Clean user friendly interface, 2 weeks in and so far works very nicely. Flexible options, with a lot of freedom to make edits on our own w/o having to seek assistance. Way smoother then a previous app we were using. Quick customer support. Very positive experience!
An excellent tool if all you're looking to do is pull Amazon listings and push them into Shopify.
It's only one I've been able to find that does this, and it is very easy to use.
If you require any customer service, they are very responsive.
And the price is very reasonable.
I'm surprised this company/app has so few ratings.
Thank you for taking the time and effort to leave a review. We work hard to deliver the best app experience and we’re glad that you liked it!
Excellent product, does exactly what it says.
I checked through the help files before installing to confirm it could meet all our requirements.
This App offers excellent value for us and creates Amazon MCF requests much quicker than other, more expensive Apps that we tested.
WOW! Thank you so much for this 5-star review. We really appreciate you trusting the app and helping to share the word about us. We’re here for you anytime.
I was off to a rocky start with this app. Support team resolved all the issues. Now I am able to quickly import all my AMZ product listings, including variations, into Shopify. It is budget friendly. Highly recommend.
Incredible Incredible app. Its the most complete app for amazon seller. We especially love the sync options. Good luck!