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We have used Constant Contact in the past and on other sites with no problem. Because we had not mailed our list in a while they asked us to call for an account review. They do not answer the phone - ever. Have held for hours, asked for callbacks, tried to solve through chat. They won't even let us cancel our account without talking to someone.
Hi Berry Hill Home,
We apologize that our support team was hard to get a hold of in regards to your account review.
Our team occasionally enacts account reviews for our customers on a case-by-case basis to ensure that our customers maintain a great sender reputation and we can maintain our great deliverability reputation. I know it’s a frustrating additional step, but it makes both parties stronger.
We’ll miss helping you deliver for your customers, and we wish you the best in your future marketing endeavors! Appreciatively,
The Constant Contact Team
Don't get this APP if you don't want 2 or Multi factor authentication. It's a HUGE pain and they won't change it. Plus this App is VERY expensive.
Nuight mare they won't let you out of your subscription I am trying to work with paypal to get this cancelled
Thank you for your review. A member of our support has been attempting to reach you to make this right.
I tried use this App for BFCM. It was game over before I even got started because during the free-trial, this App limited my use per-month. I didn't even get the chance to really check out this App without it virtually stiff arming me with auto-responding upsell to upgrade to the next version. GAME OVER! App trashed!
We are sorry to hear about your experience. Our trial is intended to let you try out our automated email features, however it does limit how many emails you can send out before upgrading to a paid plan.
THEY HACKED MY ACCOUNT! I have never heard of this program, nor signed up. I received an unexpected bill on my bank account from Constant Contact. A little while later, I received an email saying that 2,500 (!!!!) contacts were successfully added to my store - all of which are spam emails. I've had to cancel all my cards, change all my passwords to my emails, PayPal, and 3rd party payments. I'm so scared and confused and I haven't heard back from anyone at Constant Contact!
I'm sorry to hear about this experience. Please contact our support team so that we can get this taken care of, 1-855-797-4708
I subscribed to constant contact under the promise of 2 months free for my store in Shopify.
But right after subscribing I was charged 40.00 USD.
I contacted the billing department and they committed to contact to solve the problem.
But they only made a refund for 20 USD. that's 50% of what is unduly charged. because the promise was 60 days free.
I think they are not a serious company and I do not want to have any dealings with you.
Thank you for your review. A member of our support team reached out to refund you and get you set up with a trial account. If we can do anything more please don't hesitate to reach out.
I use this app, nice at the beginning until I was going to set up some automation emails and then BOOM! a message shows stating that I have to pay... SO wait what is really the free trial for?? If you guys want customers to purchase the "Most popular" package why not let customer try what is all about. It make more sense to me and probably other potential customers. The 2 star is for customer service, I have to give that to you guys!
Thank you for leaving a review. This is not the experience we want you to have and we will be reaching out to make this right.