Contrado: Print on Demand

Contrado is LEGENDARY!!! I've been building and curating my ideas with this company for almost two years. The products always exceed my expectations, and any fault thus far has been by my own error. Products are top notch - including the leather! Highly grateful for the opportunity they've provided to build my own business. Thanks Contrado!!!!

First to be clear, this is a review of the so called "Drop Shipping" proffer of this company. I will be very clear at the start, I love and cherish ALL of the products with my art that I have designed, ordered and received from Contrado. They are beautiful and well made. That being said, don't for an instance think that for customers coming to your Shopify website trying to order a Contrado product it is ANYTHING like that joy. Among countless other lies and gimmicks, There is no automatic Shipping integration at the app, (Which is why they push the 'free shipping' option to give you the illusion they are offering you a shipping integration where there isn't one, Google doesn't promote outside your area when that integration is missing) none of the options that you have available for yourself at the Contrado APP for your purchases is available to your customers at Shopify, for shipping options etc. as well as any integration to set up a wholesale site for your customers. Not there, even though the gimmick makes it look like there is. (Customer service will claim a wholesale discount is available but that is only for yourself, not for you to set up wholesale for you customers on your Shopify web shop.)
Also they seem to spend most of their development working on their so-called Store at Contrado and nowhere near enough development at the place where a customer can actually LOOK at your art offer, at your Shopify store. Your customer will never be able to look up your work at Contrado (customer service likes to boast about that as well.) As they DO NOT allow customers to look at your so-called Store at Contrado. It is false and a gimmick. I say false because the only one who can look at it is yourself through the back, and only, entrance in the app. A customer will NEVER EVER be able to search for and find your labor at Contrado, even with the dial set to Public, there is not public, they built it that way! As far as integration at Shopify, Printfull, another drop Shipping company I use that actually often gets it right, is way way ahead of the curve when it comes to Shopify integration, with the unfortunate side affect of making the Contrado products next to them look even less impressive because they are falling way behind the industry standard at Web integration. Don't fall for their so-called Store at Contrado gimmick! In the 2 plus years of having Contrado as a drop shipper I have never ONCE sold a product on their so called platform. Working with their company over time starts to feel like they gimmicked their entire drop shipping offer as well as their integration with Shopify. It is very much NOT going to make you money off of their so-called store and your customer will never have the beautiful view of the Contrado Store you do because this company faked it and like I said your customers can't, Contrado won't build for factual sells of your product at it's website. Your customers will have the far far less developed offering Contrado creates for your Shopify platform, The Only real place your customer will ever see your art is on your Shopify Platform, expect through random action. (Their customer service likes to boast they have a random generator at the Contrado website that MIGHT show your work off, randomly!?!) Don't trust these people to make you money even if you do trust them to make a quality garment. They won't, even though they do.
Sincerely,
River Jade Smith @ River Jade Smithy at. https://riverjadesmithy.com from email.
Contrado, the developer of Contrado: Print on Demand, edited their reply to your review on the Shopify App Store. Here’s their updated reply:
Thank you for your review. I am very sorry you are not fully happy with our services. We will reach out to you shortly and hopefully clarify things or solve some the issues you faced. I am thinking for example about the free shipping option which looks like a potential misunderstanding. We do not offer free shipping and we have a list available in our FAQs with all shipping costs per territory for you to use to create your shipping profiles on Shopify. But maybe the issue lies elsewhere so I'd like to hear from you directly to sort this out. Or as well about the options available to you not necessarily available to your customers. I would like to work on this with you too as I feel this might be related to the fact the Shopify is limiting to 100 "variations" the number of combinations/options an app can send to them. I am not sure if you were aware of this? This is what I mean: we offer a huge selection of both products and product options within the products themselves to our artists, much larger than anybody else as far as I know. So for example where with other apps you could decide to sell let's say a cushion with maybe 4 sizes to your customers (4 variations), we will actually provide you with a huge flexibility as an artist as you are able to design a cushion with 6 cushion sizes, 2 pads (feather/poly) , 5 types of fabrics (Soft Velvet, Mayfair Herringbone, Velvet Shimmer, Archway Brushed Twill and a summery Cotton-Linen), 2 types of zip pullers (heart/simple). In total that is 120 variations though this is an opportunity to create several collections and target different customers for example. These are only a first few thoughts and you raised more items which I would like to review with you at your convenience. I hope we can both assist you and learn from you as no system is perfect and everything can always be improved. As mentioned we will contact you shortly and really hope to work on this with you. My Reply Let me get this correct. You are telling me that a hidden limitation set is limiting what? At the topics I brought up? How is this possibly the reply of someone who read what I said. The only place any customer sees my work is on my web page. That is an established fact. You do not have integrated shipping! I don't want to offer free shipping either as I don't believe products are searchable without shipping! You want me to manually type how long the production time is and what the shipping rates are for every single one of those variations to hundreds of different shipping zones. Even though they might fluctuate all the time. Is that it? (Having never understood they were designing with a computer, they thought the pdf would suffice). How about your company Quit using a honeytrap that promises a searchable catalog (store front) as a lure to get people to buy their own samples from it. Quit using the lure that Contrado products will sale on your Shopify webpage. In 2 years I have NEVER sold a Contrado product on my web page. You look at them and tell me why. I think it is because, as you just boasted, there is no backend sophistication at the app at all, the products can't be read by the internet in it's current payer to the top rule set, regardless of seo, and your company neglects the only platform it does business with (Shopify) in favor of gilding it's own honey pot tainted endeavor. I have the option in shipping settings in shopify admin to tell the zone to get the information it needs from the app. And now are you boasting to me that it is even worse than that? Artists get rid of the options they don't want offered as the design interface factually lets them....please find relevance when responding again.

Hello Contrado Team, I have been working on my Contrado store with Bhavna for several weeks. Being new to the app there was much for me to learn about how to best utilize the tools available on the Contrado app. If it were not for the knowledge, support and attentiveness of Bhavna my store, and the products in it would have taken forever to create, she saved me a lot of headache and helped speed up my process. Any time I had a question or an issue Bhavna was there to assist me, she has never missed a beat and has been of great importance to me during this process! She is a wonderful asset to your team, give her a raise and a promotion, I am sure she has worked hard for it. Thank you Bhavna, you are brilliant!!!