Feesly: Surcharges & Fees , 5 reviews

Overall rating
3.3
Counts per rating level
  • 20% of ratings are 5 stars
    1
  • 20% of ratings are 4 stars
    1
  • 0% of ratings are 3 stars
  • 20% of ratings are 2 stars
    1
  • 40% of ratings are 1 stars
    2
Edited April 14, 2023

App does work as required - adds percentage based surcharge to POS checkouts. However it is not able to calculate a surcharge at any point of adding items to the checkout (only at the end). Lastly, the time taken to apply the surcharge to the checkout is far too long (as long as 20 seconds).

I'm not sure of the math on that but in a 6-8 our working day serving customers at the POS, were losing lots of sales time in waiting for a surcharge to apply.

BLAKEAWAY
Australia
About 1 month using the app
MerchBytes replied April 14, 2023

Hello. Yes, you are right. Our app tries to imitate fees by adding custom items to your cart. Unfortunately, today there is no technical ability to add them differently on Shopify POS. We know it's a huge limitation, and we'd love to change this when technically possible.

As for loading. Yes. It's another technical limitation we are fighting today. All third-party apps on Shopify POS are websites. So, to apply fees, you need to download the app from the web every time. I know it sounds terrible, but there is no way to download it to use offline. We hope it will change one day. Unfortunately, we can't influence it in any way today. :(

1
1