Infinite Product Options

Bad Customer Service...

I have emailed three times npw across what is almost a 24 hour period and no one has come back to me, they clearly do not want me to use their app

As much as I like the idea of this app it is incredibly non functional. I had 35 sales the day I launched the app and none of the variable options were included in the order summary. Not only did my customers not have any confirmation of what they ordered, I had no idea what to send them.

I later had to create a survey monkey survey to gather the information.

For this reason the app gets 1 star because it truly can not perform it's primary function.

Used this app for way too long unfortunately and overpaid for its VERY basic features that don't even work properly often times. There's no live chat support and the limited support you get via email is very uncooperative. If something is not working, they'll just say that's the way it is and that nothing can be done about it. I have emailed them several times about simple requests (that other apps have done for me today in one day) but they just don't care enough to give adequate answers or resolve any problems.

What made me decide that I'm done with this app is their representative Jordin who rudely asked me to disable their app even though there are other workarounds to the presented problem and a much better way to relay this message. But it was evident that he just couldn't care less so he game me a lazy and rude response. Deleted and I wish I had never paid a penny for this mediocre app.

This app is very difficult to set up options in and very time consuming to figure it out. There is no customer service number to call to get a walk through to set up.

The app is a great idea however in real world it doe not function well. It constantly disconnects and stops adding products to the customers carts even though the products are clearly checked. We have had multiple talks with them and the issue keeps persisting. They will fix it and then it doesnt work again. We dont know whos fault it is or why this keeps happening but we are losing thousands a month because of this issue to include customer service complaints where the customer thought an item was supposed to arrive, If this issue gets fixed we will consider updating this review

Dishonest company, sending out false emails to fill out the survey in exchange for one of their free apps for a year.
They fail to mention you actually get entered into a competition which they did not state in original email

good for a couple menus but then stop working

Though initially helpful, the staff have become pretty unresponsive for real issues (outside of installation). We have had a bunch of issues with customer orders being able to checkout without having paying for their add-on items. And what can we do as a business? We can't really blame the customer for this, since it is our website. We are just out that money, which is frustrating. We are shopping around for another app, and until they figure out these issues, I wouldn't sign up for this app again.

lousy interface and process to implement - Way too cumbersome to implement if you need multiple pricing per variant . For 4 options and 200 variants with different costs the effort is over 1000 operations - Per Product!

I wasted HOURS installing/uninstalling the code snippet, changing the display option selections, disabling quick shop, editing the cart labels ect and still couldn't get it to work. Extremely frustrating and disappointing. One word: VELA. I did in 5 minutes on a free app what I couldn't do in 5 hours on a paid app. This may work for your theme but it certainly didn't work for mine.