Infinite Product Options

Infinite Product Options

Reviews (3,964)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for expanding Shopify's product variant capabilities, ideal for stores needing detailed customizations like multiple sizes, colors, or engravings. It supports various options such as text inputs, dropdowns, and checkboxes, and includes conditional logic for dynamic customization. The customer support is noted for being responsive and helpful, aiding with installation, troubleshooting, and code adjustments. Merchants praise its robust features and reliable performance, making it a valuable tool for e-commerce businesses seeking extensive product customization options.

August 6, 2024

Very difficult to use. Not really any good examples. Actually looking for more complex setups like user able to upload images. Will remove this from store. Sorry

Pyramidos Direct
United States
8 days using the app
June 19, 2024

Doesn't work out of the box. Prices don't update when an option is selected. If you want to use an option with a price, you have to connect to an item and you can only use that item's price (no custom price / discount for it being an add-on). Even then, the price doesn't actually change - on the listing, the cart, or anywhere else once you've done so. You also can't hide the "option" item by unpublishing it or it won't work correctly. So you end up cluttering your cart with items that aren't relevant to customers and priced incorrectly as stand-alone items. It is laggy - front end and back end. Support is only available sometimes. Anything beyond the most basic functionality you must code through their API or pay someone else to code. I'm not sure what we're paying for.

Mechanical Keyboards
United States
11 days using the app
April 27, 2024

Only issues with this personalization app. It isn't compatible with LITERALLY anything and support "cannot do something about it"...

What am I paying for then?

Go with another app if you have the choice you will regret installing this one

flawluxe
Germany
10 months using the app
June 10, 2024

Never experience any worst app than this. Disgusting app and worst support service. Don't try it all otherwise you'll regret.

Elevatedfires
United States
2 days using the app
December 13, 2023

bad customer service. they dont even check before deploying css on the website. the option is going out of the screen. What a bad service and bad app. Ridiculous and frustrating.

HATKE BRIDE
Canada
Over 1 year using the app
March 1, 2024

Absolutely garbage. Everyday there is something wrong. One day the price’s dont change, one day the text in the box aren’t centered, and today all the options disappeared.

It’s affecting our business. Moving on to a different app.

Klondike AC
Canada
24 days using the app
October 14, 2023

Unfortunately this app just doesn't meet our needs. While the options sync well within the platform and the price does adjust on the product page, when added to cart, it creates multiple products within the cart which is much too confusing for the customer. If you're just looking for an app that can create bundles, this will work well for you. If you have a complex product with many different variants, this app sadly falls short.

Unmeasured Events
United States
2 days using the app
November 13, 2023

Found out it does not sync with inventory.

From the Infinite Options FAQ page:
"At this time, Infinite Options is not able to track inventory. Our preferred workaround is to use Shopify variants to track inventory and then use Infinite Options for the additional fields that don't need to be tracked in inventory."

Tee Time Caddie
Canada
36 minutes using the app
June 11, 2023

I disabled this app a year ago. It is uninstalled from my website. 2 days ago, the old options just magically appeared on my product pages and I cannot remove them. It is causing an incredibly poor customer experience, and creating an order fulfillment NIGHTMARE!!!!

Something Personalized
Canada
Almost 5 years using the app
ShopPad Inc. replied June 12, 2023

Hello team,
Infinite Options does not automatically install on your theme or leave any lingering code. Once the app is uninstalled, the options will no longer display. We have reached out via email a few times, so please respond to contact@theshoppad.com so we can assist with troubleshooting.

Annette (Director of Customer Success)

October 13, 2020

The App used to work very well, now there's a BUG, I can't create any new product sets, and there's no live support, it has been like that for 2 days, VERY DISSAPOINTED! if you release a product make a proper QA.

Tailored Canvases
United States
Almost 4 years using the app