Infinite Options , 3,853 reviews

I think the app can be very good, it is running on my website and i'm trying my best to achieve what i would like ! But unfortunately the customer service is not even 0, since i have no answers since 6 days with multiples reminders. Very sad.
Paid 20$ for the so said " expert Install" job was done at 50% - had to add codes myself to have the options viewed in cart. Don't know how a lot of customers are happy with the customer service.

Unfortunately this app just doesn't meet our needs. While the options sync well within the platform and the price does adjust on the product page, when added to cart, it creates multiple products within the cart which is much too confusing for the customer. If you're just looking for an app that can create bundles, this will work well for you. If you have a complex product with many different variants, this app sadly falls short.

Found out it does not sync with inventory.

From the Infinite Options FAQ page:
"At this time, Infinite Options is not able to track inventory. Our preferred workaround is to use Shopify variants to track inventory and then use Infinite Options for the additional fields that don't need to be tracked in inventory."

I disabled this app a year ago. It is uninstalled from my website. 2 days ago, the old options just magically appeared on my product pages and I cannot remove them. It is causing an incredibly poor customer experience, and creating an order fulfillment NIGHTMARE!!!!

It great for adding options but collecting that data in a report requires an additional app making this app dumb.

Infinite options utterly destroyed the UK Games Expo for us. The UK, US and Australian currencies worked fine. Anything selected using Infinite Options in Euro currency instantly became worth thousands of Euros for a ten dollar item. Spent hours going through the issue with Shopify support, only to be told by Shopify that it is a bug in Infinite Options. Contacted Infinite Options support days ago, but no reply.

So I am giving it 1 star because it cost me some big money on a customer. Some time ago I reached out to the support team to explain that when a customer checks out they are allowed to remove items associated to the options and leave the options behind.

I had a customer customize a product with a name, they removed the product with the cost but left the customization part which had an additional cost.

Support explained that this is by design and customers can remove the products. If I needed the items to stay I should use another product as they cannot do that.

Not a way to keep customers!

I will say this, if the product did NOT do what I explained above I would give it 5 stars as it is amazing.

The support staff was rude and unhelpful to my staff. Very disappointing and also impossible for us to use the app the way it is intended due to the lack of support.

I cannot for the life of me get this app to work. When I install it, I get a blank page. I've tried multiple browsers. I want to pay for this but I there is no point.

• DO NOT INSTALL •

I spent 2 days writing all the complicated conditions for this app. Shouldn't have bothered. What they don't tell you before you do all this work is this;

When a user selects the amount of your product he wants, let's say 4, then he selects an option specified in this apps conditions, it automatically adds 4 of those also. So if a user buys 4 of the main product he has to buy 4 of whatever add on he selects through this app. AND THERE IS NO WAY AROUND IT!!!! So, I contacted support and wait for this....this is their response....

"I understand that this is a frustrating situation, especially after working on these options for so long, but there's not much we can do in this immediate moment or even communicate this specific issue to users. As mentioned, I'll be sure to let our team know about this and see if we can get it added for a future update."

Hang on, did I just hear that right?

"...there's not much we can do in this immediate moment or even communicate this specific issue to users."

So, the app is broken and they claim there is no way to tell users that it is broken before they install and spend days configuring it!

So, I told the support person I would screenshot that response and use it in this review. Here was his response;

"I don't think you can add screenshots to reviews'

So a broken app and a flippant support team. DONT INSTALL