Infinite Product Options

Infinite Product Options

Reviews (3,928)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing product customization, which boosts sales and customer satisfaction. It effectively manages complex options and add-ons with features like conditional logic and selection rules. The app integrates seamlessly with Shopify themes and is easy to set up. Customer support is frequently praised for its responsiveness and proactive help with code installation and theme compatibility adjustments.

September 14, 2017

no ability to alter price based on options. Largely useless app....

Dmotors
United States
About 6 hours using the app
January 10, 2023

Poor experience, tried contacting support but no reply. The app is difficult to create different options, even though installing was just adding it to the Theme Editor sections on product page, quite simple compared to other apps.

I don't understand why they charge a optional fee ($20) to install the app? Very confusing... is it just installing the app which is simple to do or is it creating the options for your store which is difficult to do?...

Force of Life
United Kingdom
About 4 hours using the app
ShopPad Inc. replied January 10, 2023

Hi Jamie,

I am very sorry that you didn't receive our email responses to your inquiries about Infinite Options. We offer the Expert Install Service for merchants that prefer to have our team complete all the installation steps.

We are always happy to help walk you through the app dashboard or create an example option set via email or live chat so never hesitate to reach out to our team with questions.

-Annette (Director of Customer Success)

August 2, 2017

not user friendly for the normal person.

Shop Bear Creek Holsters
United States
About 3 hours using the app
January 2, 2022

I NEED HELP DELETING ALL THE SCRIPTS AND CODES INSTALLED ON MY THEME FROM THIS APP! PLEASE HELP!!!!!!

Year To Appear
United States
About 3 hours using the app
ShopPad Inc. replied January 3, 2022

Hi Joshua,

Infinite Options won't automatically install code on your theme and won't leave any lingering code that will affect the theme or other apps if the application is uninstalled.

Please approve our pending collaborator's request and we will be happy to help with additional troubleshooting.

-Annette (Director of Customer Success)

August 26, 2015

Only usable for developers and code junkies. Tried for hours, nothing worked. If you don't have profound programming experience don't vast your time with this app. Can't recommend.

Heaven Of Sound
United States
41 minutes using the app
November 13, 2023

Found out it does not sync with inventory.

From the Infinite Options FAQ page:
"At this time, Infinite Options is not able to track inventory. Our preferred workaround is to use Shopify variants to track inventory and then use Infinite Options for the additional fields that don't need to be tracked in inventory."

Tee Time Caddie
Canada
36 minutes using the app
February 9, 2020

It did not meet my expectations at all as it was not possible to add extra cost to an option.

- Anna

Frank Walton
Norway
32 minutes using the app
ShopPad Inc. replied February 10, 2020

Hi Anna,

You can add an extra cost to an option using the product bundling feature.

This document will help walk you through how it works: https://docs.theshoppad.com/article/423-create-product-bundle. Once bundled the product and the additional cost will be added to cart.

Please let us know if you need any help creating bundles or options and we will be happy to help.

Annette (Director of Customer Success)

June 1, 2017

Leaving out additional price option? It's a big #fail, #SAD

Gballz Factory
United States
22 minutes using the app
March 3, 2019

Installation impossible. I tried to follow the installation instructions however they did not find the string of text or file as described. I'm not willing to pay for installation of a "FREE" to use app nor am I willing to have the publisher install it for me because I won't be able to remove it myself. No thanks!

Carol & Company
United States
10 minutes using the app
ShopPad Inc. replied March 4, 2019

Hi Carol,

We are very sorry that you were frustrated during the installation of Infinite Options. Our Expert Install Service is offered as a service for those that don't want to touch code, but is not the only option to install the app.

We do our best to offer videos, step by step tutorials, and documentation on how to add the one line of code to your theme. However, all themes are different so we know that it can be frustrating when your theme doesn't match the example.

If you would like to give the app another try, our team would be happy to help guide on the right place to add the code or which file to search on your theme. Please reach out to our team at contact@theshoppad.com so we can help!

Thank you,
Team ShopPad

January 18, 2017

I used this app for a little over six months with no issues. Out of no where the application stopped working, all of the product options such as color and sizing had disappeared from the product pages. I contacted support multiple times and received automated emails saying the issues are being worked on. In the end the issue was not resolved after three weeks. I had to uninstall and redesign my entire store. This was a hassle because I also have a brick and mortar retail store and had already spent hours ever week updating products using this app. Like hundreds of products. I was very disappointed in the low level of communication from the support team. This has caused my business to lose out on sales as well.

Shopaboutformals
United States
10 minutes using the app