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Overall rating
Counts per rating level
  • 76% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 9% of ratings are 1 stars
Edited March 3, 2023

Their support is good. We were having problem with configuration. They fixed quite easily. Thanks team.

4 months using the app
May 15, 2023

Excellent app! Highly recommended!! This is the first app we added to our Shopify store, and the customer support has been immediate and extremely helpful.

United States
4 days using the app
Edited June 11, 2023

ZERO stars, although the system doesn't allow it.

Let's forget the fact that I downloaded this program hoping it would be a suitable match, based on reviews saying that it worked. But when I downloaded it, the error came up that I needed to activate it with my theme. I tried this several times. I then reached out to customer service. Someone responded right away and told me that I should disregard the error, that the system was set up correctly on my theme. So I asked if they could help walk me thru how to make a product. Their response was that they already made a sample product and I could copy theirs.

I was still curious why the error was showing that it needed to be activated if it was already activated. He said I should wait and someone would reach out to me right away and inform me that the code has been corrected so that the error wouldn't show anymore.

3 days later........someone contacts me and said they need MORE access to my back office because the access I granted them (based on their request), wasn't enough.

At this point, I am 3 days into a 10 day trial and losing time that I can't get back. So I told them I am no longer interested in their "assistance" and I am deleting their program.

Once deleted they sent me an email asking if they could help and offered other apps. I told them no I wasn't interested in anything else from them. Their response was they didn't want anything from me. They were VERY rude in their response, acted like THEIR lack of communication was somehow MY fault. They lost my business because when I have an issue, I expect a reponse quickly, not days later. I wouldn't do that to my customers, so I wouldn't expect others to do it to me.

They claimed that I contacted them at 2:26am and they responded at midnight. Even if that were true, why would it take them almost 22 hours to respond? I told them I am not interested in staying up all night to communicate with them. They stated that they aren't either (then why would they wait until midnight to respond to me)?

If you are looking for good customer service, I recommend going some where else. My search is still on for a WORKING app...this one couldn't even get out of the box

Here is the emails between us, and you decide whether you want to do business with this type of company.

Shopify Apps Install
9:37 AM (46 minutes ago)
Please provide the edit theme and all other required accesses because our experts tried to check the issues but could not work properly because of your not prop

Shopify Apps Install
9:38 AM (45 minutes ago)
Please provide the edit theme and all other required accesses because our experts tried to check the issues but could not work properly because of your not prop

Rite on Time Design
9:45 AM (38 minutes ago)
I have no idea what you are asking for. But at this point, we have already lost 3 days of our "trial" so I will not be using this app as there will be no time for me to even try it.

I will be deleting it today

Shopify Apps Install
9:58 AM (25 minutes ago)
Hi Julie, We are really very extremely sorry for all the inconveniences. Please try to understand that we replied your messages from 02:26 at midnight

We were awake all night for support and our experts informed us they need time to fix but they did not inform us about your required accesses up until now.

Please check the red marked screenshot where our experts need access without which it's completely beyond our scope to do anything

Rite on Time Design
10:00 AM (22 minutes ago)
This has been going on for days, and one of your people at one point said "oh it is working fine, don't pay attention to that, we have it all set up" when clearly it wasn't. I am really not interested in staying up all night for you to "fix" what clearly doesn't work. I sent these messages DAYS ago, and not at 2:26 my time. And when I was doing this, someone was contacting me at that moment.

Shopify Apps Install
10:04 AM (19 minutes ago)
Whatever is best for so best of luck with you not being interested in staying up all night because we also don't need this kind of customers :)

Rite on Time Design
10:07 AM (16 minutes ago)
Maybe next time respond sooner than 3 days later.

Shopify Apps Install
10:09 AM (17 minutes ago)
to me

Maybe next time try to become a good human being by being interested in staying up all night first try to become a good human being then think about replying to emails :)

As of today's date, 6/11/23, no one has reached out to me regarding this app or any other communication from your company. So I am not sure what email address you have tried to contact. But it appears it was not mine. That is ok, since I deleted your app the other day and haven't even tried to use it again.

ROTD Crafter's Corner
United States
2 days using the app
SolverCircle replied June 10, 2023

Hi Julie,
We are extremely sorry for the miscommunication from the Live chat team. We will rectify your issues as the TOP PRIORITY and will also adjust the trial period for your store due to the days lost in miscommunication. We are also taking all necessary actions against the person who made such miscommunication. We have sent you an email and waiting for your reply and sorry for all the inconveniences.

Please feel free to drop us an email to to give us another chance and we will resolve any and all issues for your theme immediately.

Please accept my apology on behalf of our whole team once again and we are eagerly looking forward to your email.

Best Regards

April 29, 2021

I am loving the options this app gives me. The Solver Circle team has been very helpful setting everything up. Since I had a custom theme I was afraid I would break something and they were kind enough to help me with it. They walked me through the entire process and were very responsive. I am happy I am able to get this on my site and I don't notice any slow down.

Designs by Leslie Perez
United States
11 months using the app
March 9, 2022

Fantastic app and exceptional customer service. They solved all my problems with great kindness and helpfulness. I highly recommend.

10 months using the app
October 13, 2020

I love this App! customer service is the best! really impressive. I tried to install the code myself but looked a little daunting, their customer support responded in less than 24 hours!

WTFunk Creations
United States
6 months using the app
September 15, 2014

This is an awesome app, the price beats any others that I've seen. Easy to use and navigate through, the support staff is by far the best, not only did they respond to my question lightning fast, they took control and solved every issue. I would recommend this app to everyone. I love it!!!

Thanks Guys,

MasterMind Signs & Graphics
United States
4 months using the app
April 5, 2015

Wonderful software, thank you very much. Cliparts management is very easy, and there are many features (front / back, multiple selection, great admin). Moreover, Customers are able to customize products from mobiles or tablets. I'd recommend for anyone who owns a webshop with customized products.

Faire Part Magnet
Over 5 years using the app
December 11, 2014

The custom design studio is awesome.

There was a hitch with the installation, but the developer helped us get it ironed out right away. The support is excellent.

I highly recommend this app if you need custom-designed products.

Industrial Floor Tape
United States
Over 5 years using the app
October 16, 2020

Amazing customer service and quick respond less than 24 hours. I like the app, it works for my store very well

Astral Baby
About 2 months using the app