Bespoke Shipping , 199 reviews

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage complex shipping requirements, integrating multiple couriers, and calculating accurate rates. It's ideal for businesses with unique shipping policies, multiple vendors, and specific product specifications. However, it's best suited for those with coding experience due to its flexibility. Merchants commend the app's performance and the responsive, helpful customer support.

Edited December 10, 2020

Very happy with the App. The App allowed us to add lots of customized rates with easy to use setup Wizards. Plus great, fast customer service! We'd already installed and had received responses to our initial setup questions with the app publisher before some of the other apps we'd looked at even replied to let us know they'd received our initial inquiry into their apps. We've been using the app now for about 2 months and right on point, easy to understand, hand written (not automated) support replies come back very quickly. We couldn't be more happy with this app and the support we've received.

The Game Steward
United States
About 2 months using the app
October 24, 2022

Amazing app. Enables you to set up shipping exactly how you want it. There is a learning curve! But once you get the hang of it you'll be loving it. So many integrations for live rates. Super fair price too. Stop looking at other more expensive and less capable apps - This is the one to use.

Oh Clocks
Australia
About 1 month using the app
April 13, 2018

Wish I could give this 6 stars. The service is incredible and price is completely reasonable for what you get. Highly recommended.

Jj Suspenders
United States
About 1 month using the app
February 8, 2016

I highly recommend this app for those need special shipping conditions for their shop. The developer is AWESOME!!! He's been very helpful with any questions or concerns with the app. If I could give more stars I would!

Mossyoakgraphics
United States
About 1 month using the app
February 27, 2020

The services with this App is amazing. Not only did they set up a lot of complicated shipping rates, with weight and complex zoning but they have been so quick to respond and easy to deal with 10/10!!!

huntsmanproducts
Australia
About 1 month using the app
Edited June 24, 2022

UPDATE: The support answered and provided all the details we needed. We appreciate it. We will provide more detailed review after setup and testing. For now, we are not satisfied with the support. We tried to contact it during our trial period, but there is no reply. Can someone help with our questions? Thank you.

Olival
Croatia
About 1 month using the app
MZL Solutions replied June 23, 2022

Hello,

We responded to your original email within 1 hour of receiving it, we have re-sent our response to your second email as well within 5 minutes of receiving it. Do note that as you have raised a support ticket via the shopify 'get support' button responses go back to the store owner. If you would like a response sent to another email, you can contact us directly at hello@parcelintelligence.com.au. Please also check your spam/junk folder.
Thanks.

October 24, 2017

I was very limited by the Shopify settings for shipping and needed something to integrate with my wholesale side. This does this trick... it's not perfect because of Shopify limitations but it is worth it. I cannot say enough about Min's amazing customer service...the only person I've encountered in all the apps I've purchased who is completely responsive and helpful.

Emily Hsu Designs
United States
About 1 month using the app
July 21, 2020

I have complicated delivery calculations and had been using another app for years that just wouldn’t meet my needs. I then stumbled across this app and it can do everything I’ve ever wanted, and more.

And the support from Min has been absolutely outstanding.

Highly recommended and I don’t say this of many Apps.

Mordialloc Florist
Australia
About 1 month using the app
October 18, 2021

Wonderful App. We've been so happy with this and the value is incredible. Highly recommend and love the support team as well.

Curious Baby Cards
United States
30 days using the app
Edited July 19, 2021

This is a fantastic app. Yes, it's more technical than others, but once it all makes sense it's really powerful. It's great in conjunction with Zapiet Store Pickup + Delivery. I have been able to connect Bespoke Shipping directly in Shopify as a carrier calculated shipping service, and use rules to stop it display rates for pickup and delivery. Fantastic. I have contacted support once and Min was quick to respond and helpful.

Condor Cycles
United Kingdom
28 days using the app