There is no question that Shopify's shipping features, or woeful lack thereof, leaves a lot to be desired. After testing a couple other shipping apps, I stumbled across Bespoke. It is the only solution I found that can manage shipping costs for manual and flat-rate, drop-shipped products in the same shipment. It works beautifully.
However, I'd recommend this product for the customer support alone. Min Liu is simply phenomenal.
This is one of the most flexible and intuitive custom shipping solutions on the market for Shopify! Our developers have been able to easily create custom shipping rules for wholesale customers, custom filters for shipping services, and free shipping promotions for orders over a certain dollar amount. However, where this app really shines is in their CUSTOMER SERVICE! I have reached out to one of their developers, Min Liu, multiple times and he is always very quick to reply and knows exactly what he is doing. This level of customer service is very rare these days, and it is truly priceless. Thank you BeSpoke Shipping!!
Bow Hill Blueberries 2
Update: a few years into using Bespoke and it still works great, support is amazing and now that we have learned to do our own adjustments we are even happier than we have ever been....see below.....
There is no way any other app would work so well for our shipping needs through Shopify and the customer service is beyond our wildest expectations. Our shipping rules are a little complex and the app does exactly what we need it to do. It accurately presents shipping pricing for our customers for UPS, FEDEX and all those great USPS Flat Rate and Reduced Rate A and B boxes. Thanks again.
Contacted many shopify developers to make the integration with ARAMEX. No one could do it other than Min of Bespoke.
Successful integration in less than 24Hrs
Willing to help and sort issues
HIGHLY RECOMMEND - 1O stars on a 5 point scale!
What a fantastic app and service!!! I had countless sleepless nights over international delivery, because I have multiple vendors, with multiple rates, and of course don't want customers to abandon their carts because delivery fees are over stacked and/or miscalculated.
I tried almost every app and they didn't come close to the sophistication here. The developer Min took the rates I supplied from multiple vendors for every country and quickly turned that around into a working system!
Min is great to work with. Easy, prompt, thorough. Absolutely delighted and can sleep again :))
I am delighted with this app, and the support from Min. I have not had any issues with it at all since installed. The added bonus for me was that the process of writing down and submitting my shipping charge methodology highlighted the complexity of what I was doing, and caused me to have another think about certain areas.
The result being that as well as absolutely fulfilling the requirements I had to calculate shipping for my Shopify store, I also managed to simplify the whole process for myself as well.
Amending the charge rates when the courier companies change their rates is straightforward enough and in my view, can be done yourself, if you are changing the structure of how you charge though, then that is a little more complex.
Clinical Supply Company
We would definitely recommend this app and developer for anyone who needs custom shipping rules. The developer Min is extremely easy to work with and very prompt to respond.
Online Consign Couture Llc
I'm so impressed by the level of support that this company offers! I don't have words for how grateful I am for their help customizing our shipping options.
Highly recommend for anyone looking for customized shipping structure!
Unbelievable support. I can't recommend the app or Min highly enough. If you have shipping rules that are unsupported by Shopify, Bespoke is the gold standard and should be your go to. We had no PHP experience on staff and were still up and running in just a few days. Thank you, Min!!!
I had a complicated shipping setup that I was unable to find a solution for and Shopify Support recommended Bespoke Shipping. I then reach out to Min the developer for Bespoke Shipping. I was walked through the entire process and the setup was completed. Min was super fast in responding to emails and getting everything functioning. This app is awesome especially if you have multiple shipping options setup between Wholesale and Retail customers. Thanks, Min!