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CustomCat

CustomCat

Developed by Bespoke Technologies

105 reviews
Get
Price: Custom Free Trial: 14 days More info
  • MORE OPTIONS: Choose from our catalog of over 550 products.
  • BETTER PRICING: We have better pricing than any other fulfillment service on Shopify.
  • FASTER PRODUCTION: On demand order fulfillment avg. 2-3 business days.


CustomCat handles all of your merchandise and physical product fulfillment needs by offering over 550 styles of t-shirts, hoodies, mugs, cell phone cases, embroidered hats, bags and more! We are located in the heart of Detroit, Michigan and have over 18 years experience in custom product decoration.




How Does It Work?






  • Click the "Get" button to install the app.


  • Fill out Your Account info in the CustomCat app. Note - You will not be able to upload designs or add products until a payment source is selected.


  • Upload your designs for DTG printing, dye sublimation, embroidery and more.


  • Select from our catalog of 550+ products.


  • Save and export products to your Shopify. It's that easy!





On Demand Fulfillment





When your customer places an order, CustomCat automatically fulfills and ships the order within an average of 2-3 business days. Products ship in a "white labeled" package with your company information. Shipping costs $4.99 in US + $1.50 per additional item; international shipping is $7.50 + $5.95 per additional item. 




Pricing






  • Unisex T-Shirt - $6.00


  • 11 oz Mug - $3.50


  • 15 oz Mug - $4.00


  • Pullover Hoodie - $18.50


  • Crewneck Sweatshirt - $12.95


  • Embroidered Flat Bill Snapback Hat - $13.64


  • Embroidered Baseball Cap - $11.22




(This is a small sample of our 550+ products. Pricing includes decoration)


CustomCat reviews

105 reviews
  1. 5 stars (75 reviews)
  2. 4 stars (6 reviews)
  3. 3 stars (3 reviews)
  4. 2 stars (7 reviews)
  5. 1 star (14 reviews)

This app is great! The company itself is wonderful. They offer numerous products at great prices and top notch quality. They're customer service is very helpful and speedy. Thanks CustomCat!

posted

Wish I could give them more, but twice now they have sent garments out with nothing on them. Another garment was sent out with a hole and no replacement shirt to be sent out. Customers ordered black shirts with a black print or a dark ash shirt with black print, and instead of letting anyone know there was a problem, they send it out blank and say you would not see the ink. Weird, because I have printed many black on blacks and people love them. Weird that they would not contact you with an issue, then just send the customer a blank shirt, TWICE. Then, no refund, they just tell you to remove the product and quit selling. All the rest I am liking, but we just can't get over the fact that they would send two of our customers a blank shirt and act like the ink is there but you can't see it because it is black on black. These three issues have come about within selling 30 or less shirts.

posted

Great app for sourcing new unique products. They have great customer service and any questions we have are immediately answered by their staff. Thank you!!

posted

Great app. Easy to use and the customer service is great. I have tried several other fulfillment options but CustomCat is absolutely the best. They have the fastest turn around for product fulfillment, the largest selection and the quality is always first rate. Any questions we have are immediately by their staff. Keep up the great work!!!!

posted

Thank you CustomCat for the amazing service

posted

I sell a fair amount of shirts using Custom Cat.

The system works well for me overall. For T-Shirts the turnover is fast, but sometimes there are delays with items other than standard Tee's. This can be frustrating as there is really no way to talk to anyone in the company other than Customer support, who really aren't able to help. Nowadays people are just spoiled by Amazon... they get really antsy if they have to wait 3-4 days for something to ship.

Overall, I would be very happy with the system and company if the print quality were better. The fact is, the print is just not at the level of quality you would see selling in a retail setting, (other than perhaps a discount type store). Quality control seems to be a weak spot.

As a seller, I really want to sell things I myself would be happy to buy, and in all honesty I can't say this is the case frequently with Custom Cat. I get a fair amount of returns where there's not really anything 'wrong' per se... just a general disappointment with the overall look of the print...and when I see the returned item, I'm in full agreement with the customer... it just doesn't look as good as it should.

To be fair, I've had the same issues with other printers. I almost feel that maybe POD just isn't quite ready for prime time. But there are times when it actually looks good. I would almost be willing to spend an extra buck or 2 for a 'premium' print where they aren't so stingy with ink coverage -- and had some QC in place. Since you don't actually see the shirts, You need to be able to trust that the merchandise is up to par.

I'm going to continue with Custom Cat, because the pricing is very competitive and as I've mentioned, the system works well for me. My only wish is the POD technology, or the machines/staff could produce a really consistently high quality product that I'd feel proud to sell to a friend. At this stage it's not quite there.

posted

CustomCat goes above and beyond. Their customer service is great, and their product selections are huge. Won't have hard time finding products suiting my business needs.

posted

They only didn't answer the last guy's phone call because they were handling my order...Mike provides great customer service! Highly recommend CustomCat!

posted

I'm not impressed. There are weird issues and no one answers at CC support. Probably they are too busy for new customers.

posted

Absolutely awful company. It took weeks for them to ship out an order. I contacted them after a week of silence and asked them to cancel and refund me so I could go with someone else. They waited DAYS to respond, and didnt even respond to my request saying first orders take longer to ship out. That makes absolutely no sense. I asked again June 2nd for them to simply refund and cancel. They waiting til a day AFTER it shipped to respond and say they can't refund once an order is shipped out. Obviously, because you purposefully waited til the day after to respond to me. This is definitely not the last I'll hear from them. This is the day of fast shipping. It shouldn't take over two weeks to receive a shirt.

posted
Get
Custom

Available Plans

14 days

Support & Sales

Bespoke Technologies
1-844-874-8623
contact@customcat.com
customcat.com
not provided
Get Support

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