Overall rating
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive range of print-on-demand products, easy-to-use interface, and quick design upload. The print quality is high and customer service is responsive, with notable staff members. The app also offers a community-building Facebook Group. Merchants praise its competitive pricing, efficient order fulfillment, and fast shipping. The app's product catalog is designed to help merchants build a profitable business.

August 18, 2022

Support team was attentive and solved my problem.
However, it would be great if there is LIVE SUPPORT to cut short the waiting time. TIA :)

United States
10 months using the app
Edited April 27, 2020

customer service is awesome and their customer service is even better. And that's the only reason you need to join. This is a great app to use for your online store.

United States
Over 2 years using the app
October 25, 2018

I downloaded the Customcat app to my shopify store, once my account was set up and activated I had some issues with getting to the design and product catalog pages. I gave customer service a call and the phone was answered right away by Brett one of the customer service agents. I was shocked the call was answered in two rings. Brett was great, helped fix the issue and gave me a lot of great advice on how to use their service. I will be selling various items using Customcat fulfillment. Great job so far!

Jason Kaczorowski
It's A Life Outfitters

It's A Life Outfitters
United States
Over 3 years using the app
Edited March 21, 2018

I've been using CustomCat for several months. We had some bumps in the road with a couple of my orders and I previously posted a poor review. It's time for an update. For the last 3 months I've had access to an account rep, J.T. who has ensured all my large orders were processed timely and responded quickly to a quality issue I had on an item in a large order. Product price and selection are far better than their competitors.

Gay Pride Ts
United States
Over 4 years using the app
June 24, 2022

I've used better systems which is the only reason for the 4 star, BUT, their printing and product quality are the best I have seen. Not many print on demand companies do the larger sizing which is a huge reason why I use them. The Tees I have on my store go up to 6XL! Great customer service too :)

New Zealand
May 13, 2019

The app was pretty easy to set up and gives me what I need to sell t shirts online. I am not happy with the actual product, packaging and delivery. Still waiting to hear back from someone to find a solution.

The Real Thug Yoga
United States
Over 1 year using the app
October 26, 2017

Overall we've had a positive experience with CustomCat. The printing has been great so far and we haven't had any customer complaints. Shipping times have been reasonable and the pricing on their items is very competitive. Customer service has been great as well as they personally fixed the issues that we had with coding to fit our Shopify theme. The app is very easy to use also. Give them a shot!

For Grandparents Only
United States
Over 1 year using the app
October 19, 2018

We used this app to set up our Spotify store. Overall, it was easy to do but we did have a couple of questions because it was not clear. We called customer service and Brett and JT were very helpful. They walked us through our issues and we appreciated their time and answers.

CNAs Only
United States
9 months using the app
November 28, 2017

CustomCat has been amazing to work with. I've tried other drop shipping companies for apparel, and it wasn't a good fit. CustomCat gets right on the ball if anything isn't right for the seller or customer.

Only three things would make CustomCat hands down untouchable.
1. No monthly fee
2. Sleeve printing
3. More products, like shorts, and some other brands.

American Clothing Ink
United States
8 months using the app
January 18, 2022

sems ok, kinda tough to follow, but it eventually works. I wish all these print on demand services actually had more products. It seems very generic

About 8 hours using the app