Reviews (105)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this print on demand app for its high-quality products and competitive pricing, which enhance profit margins and customer satisfaction. The user-friendly interface is easy for beginners, and the wide product selection efficiently handles large orders. The responsive customer service team is noted for its helpful human interaction. Merchants also value the satisfactory print and embroidery quality, contributing to repeat business and customer referrals.
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I've been using Custom Cat for 2 years and have had really great experience with very few issues. In the rare occasion where I've had a missing order, they were quick to help find a resolution. Appreciate the great customer service.
Thank you for the feedback and for being a long-time CustomCat partner. We’re glad to hear your experience has been consistently positive and that our team was able to help resolve the rare issues that came up. We appreciate your continued trust and support.
Set up my store with CustomCat as the print on demand. Using CustomCat Support - Help instructions, I set up different shipping methods. One being "express". My customer ordered an item. Selected express. Did not receive item till 10 DAYS LATER. First, they used a lame excuse of the item not passing a quality check. Then they came back and said it was because I used "express" as a type of shipping and they don't offer express. Their help literally offers an option for overnight shipping and does not say you cannot name it "express" in shopify. Sad that they couldn't figure out what express means and ship it with the proper method. Worse that they made excuses instead of taking ownership.
Thank you for the feedback. We’re sorry for the frustration around this order. We do offer multiple expedited shipping options, and it’s important that those services are configured correctly in Shopify so orders route as expected; our team is always available to help with that setup or to upgrade shipping prior to fulfillment. We take communication seriously and appreciate you raising this, as clear expectations around production and transit timelines are critical for merchants and their customers.
We work with custom cat for our business. They provide quality items at great prices. We also really love our rep. He is attentive, quick to respond and address any concerns, always on top of our account and always available to us. We highly recommend Custom Cat for merchants.
Thank you for the kind review. We appreciate the trust you’ve placed in CustomCat. We’re glad to hear the product quality, pricing, and account support have been a strong fit for your business. We’ll be sure to share the feedback with your rep, and we appreciate the recommendation.
I've used customcat over all the other POD apps because of the timeframe to produce, ship and quality.
Thank you for the feedback. We appreciate you choosing CustomCat. We’re glad to hear our production speed, shipping timelines, and print quality have met your expectations. Thanks for taking the time to share your experience.
how do i find custom cat fulfilment section so they ship from uk. im in uk and want quick delivery? love it so far
I'm really not impressed by the design process. They have presets, which are nice as you don't have to worry about the sizing, however if you want to choose a custom size, it keeps reverting back to the size it wants! Also there's only an option for the front and the back, no sleeve, no where to put your branding logo on the design. I was so excited to finally find a store that did a jersey that want's sublimated and then super bummed by the design process.
Thank you for taking the time to share this feedback. We’re sorry to hear the design experience didn’t fully meet your expectations, and we understand how important flexibility around sizing and branding can be. As a production-first platform built for scale, some features prioritize consistency and throughput, but we do support custom positioning on the product you ordered and would be happy to help clarify that workflow. We’re also actively working toward expanding placement options, including sleeve prints and additional branding features, as our automation continues to evolve.
These guys are chef's kiss (muah!) awesome! Print quality aside ( but print quality is exceptional as well, I don't exactly know what "digisoft" even really means, but I DO know that I like it) this is like an old school business from the mid 90's (in the good sense), if you have a question or problem and need to call them.... you can actually get a HUMAN BEING on the phone!! (imagine THAT!) they are super helpful and patient (if you are as dumb as I am) and will help you reach the finish line. Specifically, I have mostly spoken with 2 reps in particular. Much props and praise to both JT and Mike. They are doing the lord's work out here. I briefly tested the waters with the bigger players ( printify, printful, etc) and I landed on planet CustomCat. Highly recommend. ALSO a tad cheaper pricing and equal if not faster delivery time. USE THIS PRINTER!!!
Thank you for the kind words. We really appreciate you taking the time to share your experience. We’re glad to hear the print quality, turnaround times, and hands-on support have made a difference for your business. I’ll be sure to pass along the feedback to JT and Mike. They’ll appreciate it. Thanks again for choosing CustomCat.
I have used CustomCat for the past several years as the primary vendor for our website, www.ROMEOCLUB.com.
Very happy with their service - you can call or email and get a reasonably prompt response. Other than a couple of product issues these past few years, 90% of the issues were "user errors".
The most recent "user error" last week, they went above and beyond to quickly resolve (same day) my mistake.
Wonderful, friendly and efficient service.
The Digisoft is not as good as advertised, The DTG they used to use was way better and softer. It might last longer but its thick and the colors are not that vibrant. It doesn't handle refined printing that well, it throws heavy white under the color? and it still looks faded. Prints are smaller than other POD's! Customer service is pretty good. Their options are kinda dated but the performance options are great! A little pricey though! I love the way they print their hats, full color and good size! but Die cut would be genius, also a little pricey! should offer bulk rates, hard to make money @ $15 bucks a pop wholesale?? Needed some hats replaced but they got lost, super disappointing. I mainly can't stand the Digisoft, good for simple and small designs but you lose a lot of detail with it!! wish they still offered DTG! and started printing bigger (especially on the plus size shirts) Hats is a big improvement but need Die cut patches and uncuffed Beanies (cuffed is too hot sometimes)!! If they fixed those issues, I'd give them 5 stars and probably subscribe!?
I've been using Custom Cat as our POD provider for about 2 years now and I am very happy with the product quality and services. When there's an issue with an order, their support team fix it immediately. I love that I can stand behind the products that I offer on my online store. Highly recommend.