Reviews (546)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the high-quality products, including durable prints and apparel, and fast fulfillment, often shipping the same day. The customer service is responsive, aiding with any issues promptly. The user-friendly interface eases integration and product addition to stores. Merchants also value the wide product selection, competitive pricing, and personalization features, which contribute to business growth and profitability. Additional support includes video tutorials and an active ...
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The app is user friendly & the customer service is fantastic. CustomCat is the best POD company in the industry.
I like it for the most part. The biggest problem is when thins get discontinued. There needs to be vast improvement in letting sellers know. Items just stay on your store. You don't find out until your customer orders something. They don't even alert you, THEN. The order just languishes until you have to ask by email - What's going on with my order # 1234? A day later...you get a response saying ...
Hi! I'm Mike B and I hear you. We don't like it when manufacturers discontinue styles either! I'm sorry but we don't have admin control to add, or remove, or make changes to ...
Support is the best! Also, the quality always is checked carefully. And average shipping time is in the top of POD industry.
CustomCat is a great POD fulfillment partner. My orders get shipped within 2 days and the quality of the prints are phenomenal. Anyone seller looking for a great POD company, definitely check out CustomCat.
I've been using CustomCat for several months. We had some bumps in the road with a couple of my orders and I previously posted a poor review. It's time for an update. For the last 3 months I've had access to an account rep, J.T. who has ensured all my large orders were processed timely and responded quickly to a quality issue I had on an item in a large order. Product price and selection are far ...
I have been using CustomCat for the past 2 years, they have a very fast fulfillment time and all my customers are happy with the drinkware items they have received. The support team usually replies to any queries within 24 hours in a friendly manner. Things they could improve, provide a live chat and showcase their products on the Youtube channel. I would love to sell embroidered hats they ...
Thanks, for the feedback! Check out product reviews, including embroidered headwear, on our youtube channel! https://www.youtube.com/channel/UCU4dItXcZtXe6vEY5qjQcBQ
I had a problem with the personalization feature that custom cat offers. After explaining the issue, Brett at customcat had it resolved the same day within a few hours. Thanks a lot Brett..I really need this to work.
My name is Leonard, and I really like the CustomCat app. First off it was really easy to use, second anything that I was unsure about I contacted the company and they walked me through it step by step. They were very patient with me, I will make sure to recommend CustomCat to all my friends!
We have many customers who receive items that we do not even offer from CustomCat. Many customers do not receive the items at all. Many customers report that the print washes off after one wash. Don't even try to reach out to customer support, it's pointless. After selling 3000 shirts through CustomCat, this will be our last year using their service.
UPDATE: When we requested refunds for the ...
Hi. I am sorry you experienced this. We are very proud to operate at a 1% replacement rate so for every 100 order you may or may not get one order that needs to be replaced. ...
Excellent customer service and great price on products.Favorites are the mugs, which are one of the most competitively priced items on the market. Thank you!