Reviews (557)

Overall rating
4.3
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the high-quality products, including durable prints and apparel, and fast fulfillment, often shipping the same day. The customer service is responsive, aiding with any issues promptly. The user-friendly interface eases integration and product addition to stores. Merchants also value the wide product selection, competitive pricing, and personalization features, which contribute to business growth and profitability. Additional support includes video tutorials and an active Facebook group.

November 1, 2018

Love this app! So many high quality products to choose from. This is a must have for every Shopify store.

Poogky
Vietnam
About 6 years using the app
Edited January 9, 2019

Great customer service from the team at CustomCat. I had an issue with personalization and they went over and above in order to fix the problem. Also the quality of the CustomCat products is excellent and I much prefer them to any of their competitors. Thank you!!!

Teesware
Australia
Almost 6 years using the app
Edited March 22, 2019

Just had an 'introductory' conversation with Mike. He was patient (very important) and very thorough in making sure I understood how to navigate the CustomCat dashboard.
Mike made sure I watch their training videos in Shopify to make sure I understand all the variables involved in Print on Demand.
What a terrific experience and I'm so looking forward to working with CustomCat, Mike & Brett.
Thanks again Mike!
Honey Jaks
TeeShirtsILove.com

Tee Shirts I Love
United States
Almost 6 years using the app
April 26, 2019

This is a perfect supplier, a great app with sellers. Look forward to long-term cooperation and become a reliable partner with you.

BirthdayMug
Vietnam
About 5 years using the app
October 28, 2021

Very fast fulfilment time, active Facebook community where issues are attended to in time. Great reviews from my customers

DNA Trends
United States
About 5 years using the app
October 16, 2018

The app itself could use some work but other than that i'm very happy with Custom Cat so far. Shipping time is reasonable and so far all of the products have been great and my customers have had no complaints.

Ronce
United States
About 5 years using the app
October 31, 2019

I've been Customcat's partner for more than 2 years. They work very well, I always receive their support.

Heathen By Nature
United States
Almost 5 years using the app
June 14, 2018

They only didn't answer the last guy's phone call because they were handling my order...Mike provides great customer service! Highly recommend CustomCat!

Theotherguysapparel
United States
Almost 5 years using the app
May 10, 2019

CustomCat provides t-shirt with cheap base cost with good customer service. I really recommend. Thank you!

The Tee Fulfillment Center
Vietnam
Almost 5 years using the app
December 22, 2020

Our store has been using CustomCat for almost 4 years and we are big fans! Their team is constantly looking for ways to improve the interface and usability of the app. Their products are good balance of price/quality and they stand behind them with a fair replacement policy for defective items. Their production times are very reasonable as well. Of course no POD is 100% perfect, but I think CustomCat does a stellar job with customer service, even during peak holiday times. Their seller Facebook page is an invaluable resource for sellers to navigate stock availability, learn design best practices and communicate with other sellers/CustomCat staff.

Eight Wine Ten
United States
Almost 5 years using the app