Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its wide range of customizable products, high print quality, and fast shipping. They commend its competitive pricing, quality control, and the DIGISOFT printing method. Excellent communication is provided through emails and a Facebook seller community group. Customer service is highly praised, with several representatives receiving specific commendations. Some merchants, however, have expressed dissatisfaction with policy changes. The interface is basic and may require some familiarization, but tutorials are available on YouTube.

October 9, 2019

Really good products, quick support. The printing quality is getting better now. The best print on demand company on the market.

TeeEver
United States
Over 3 years using the app
April 16, 2021

I love Custom Cat so much. They have a fast production and shipping system, a diverse selection of shirts with reasonable prices, enthusiastic and friendly support team. They have been helping me build my business better. Really love them!

Coolspod
United States
Over 3 years using the app
July 12, 2022

A great app. Easy to use, low cost. The support system is relatively good, with a variety of languages ​​to support.

uBlueE Store
United States
Over 3 years using the app
January 30, 2018

So far my experience with custom cat has been great. I was reluctant to try them at first because of some of the negative reviews, however my experience so far has been great.

We've processed about 10 orders with them so far and I am looking forward to many many more in the future.

Wig Addiction
United States
Over 3 years using the app
May 10, 2018

TLDR: I love this company. I've had several months experience with them on multiple levels and they have rocked it out every time.

I was a little skeptical about using CustomCat as my primary DTG company when I first read their reviews. I'm really glad I took a chance,

I've been using these guys for several months. I've had many orders and yes, there have been a few glitches ( it's going to happen no matter where you go.)

I'm giving these guys a five star rating because I think they deserve it. I tried to use a few other companies and either creating your products is a nightmare or their pricing is ridiculous. I've attempted to create products with just about every single company out there at the moment, and I kept coming back to CustomCat.

Pricing is amazing. I'm only using the Lite version and I'm still getting great margin and having room to test different price points and offer some sweet discounts and still come out well on top. If I sign up for their paid version that gets even better and basically two sales pays for it a month. No brainer.

As I said, there have been a few glitches and I had those glitches sorted out quickly and efficiently and I adore their customer service. To test out customer service I sent an issue through email, phone and Facebook messenger and all were answered in a timely manner. Customer service has always been kind and professional and I enjoy having them get my back.

I have had excellent order quality. I had to make some adjustments to my files but the printing and quality of everything I have received from CC has been excellent. My test order has become some of my favorite items in my own wardrobe. However, do your due diligence! Check the quality of your images and the sizes and make a test order to check the quality of some of the garments. Some of the t-shirt models are not super premium quality and you can't expect amazing quality from a sub-par garment, but these guys have a lot of choices in high quality garments to make a good margin without having to go with the cheapest item listed.

What Could Be Better:
The user interface is a little too barebones and it takes a minute to get the hang of it. I highly recommend watching CC's YouTube tutorials before getting started because there are a lot of short cuts that aren't very apparent before you know they exist.

The product images could be a little better done for the hats and some of the lesser offered items. It would be cool to have a model mock up option like Printful.

It would be awesome also if they offered some of the new options that others are offering such as being able to send a sticker with your orders or title things like that. I'm sure those things are coming.

I waited a month before I left this review because I wanted to get the full picture before I just left one. I'm glad I waited because now I know I have faith in the fact that these guys are my number 1 go-to POD supplier and I am looking forward to a long and happy relationship with them. I'll be sure to change my review if that ever changes but for now I'm glad I found them!

Glass Fin
United States
Over 3 years using the app
October 22, 2018

The UI is excellent. I was able to get my store up and running in no time with CustomCat. Their product selection is fantastic. Orders get fulfilled within 2 business days at most. My customers are very happy with the turnaround time. I would recommend CustomCat to anyone. Keep up the good work CC.

Need This Please
United States
Over 3 years using the app
May 16, 2018

Fantastic company. The customer service has been exceptional. I have been working with JT for a while now and he got me up and running within a week. This is my first store and the CustomCat team made it a breeze to get started.

Mike Epps Enterprises
United States
About 3 years using the app
August 21, 2018

excellent app and great customer service. Keep up the great work CC!

Endless Summer Golf
United States
About 3 years using the app
December 22, 2020

I have been with CustomCat for 3 years now and they have never let me down. They get items out faster than any other company I've tried. Their support team is prompt to get replacements out. They have a great community and it's easy to contact upper management. I highly recommend CC if you want to take print on demand seriously.

StyleCityStudio
United States
About 3 years using the app
May 8, 2018

Great customer service and the product quality always comes out great.

Atomic Mugs
United States
About 3 years using the app