CustomCat: Print on Demand , 556 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its wide range of customizable products, high print quality, and fast shipping. They commend its competitive pricing, quality control, and the DIGISOFT printing method. Excellent communication is provided through emails and a Facebook seller community group. Customer service is highly praised, with several representatives receiving specific commendations. Some merchants, however, have expressed dissatisfaction with policy changes. The interface is basic and may require some familiarization, but tutorials are available on YouTube.
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Very fast fulfilment time, active Facebook community where issues are attended to in time. Great reviews from my customers
The app itself could use some work but other than that i'm very happy with Custom Cat so far. Shipping time is reasonable and so far all of the products have been great and my customers have had no complaints.
They only didn't answer the last guy's phone call because they were handling my order...Mike provides great customer service! Highly recommend CustomCat!
CustomCat provides t-shirt with cheap base cost with good customer service. I really recommend. Thank you!
Our store has been using CustomCat for almost 4 years and we are big fans! Their team is constantly looking for ways to improve the interface and usability of the app. Their products are good balance of price/quality and they stand behind them with a fair replacement policy for defective items. Their production times are very reasonable as well. Of course no POD is 100% perfect, but I think CustomCat does a stellar job with customer service, even during peak holiday times. Their seller Facebook page is an invaluable resource for sellers to navigate stock availability, learn design best practices and communicate with other sellers/CustomCat staff.
The app is user friendly & the customer service is fantastic. CustomCat is the best POD company in the industry.
Support is the best! Also, the quality always is checked carefully. And average shipping time is in the top of POD industry.
CustomCat is a great POD fulfillment partner. My orders get shipped within 2 days and the quality of the prints are phenomenal. Anyone seller looking for a great POD company, definitely check out CustomCat.
I have been using CustomCat for the past 2 years, they have a very fast fulfillment time and all my customers are happy with the drinkware items they have received. The support team usually replies to any queries within 24 hours in a friendly manner. Things they could improve, provide a live chat and showcase their products on the Youtube channel. I would love to sell embroidered hats they provide but before that, I want to see how hats look in a real environment and I think a youtube video would be the best way to see some real-life footage of products.
Thanks, for the feedback! Check out product reviews, including embroidered headwear, on our youtube channel! https://www.youtube.com/channel/UCU4dItXcZtXe6vEY5qjQcBQ
I had a problem with the personalization feature that custom cat offers. After explaining the issue, Brett at customcat had it resolved the same day within a few hours. Thanks a lot Brett..I really need this to work.